The outward bound leg to Guernsey was fine, but the last day of my holiday was ruined by the sudden cancellation of the return leg due to a technical fault. My email requesting compensation has not be
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Carol
Condor Ferries
11 days ago
Thank you for your feedback. I am sorry to hear of your experience. Please email customer.relations@condorferries.co.uk with further details and your booking reference, so that your points can be addressed further.
Kind regards
Karen
Customer Relations Consultant
Good service and definitely would recommend but two points I wanted to feedback. Firstly on our initial crossing, as the seats aren't allocated anymore, there wasn't enough space for everyone. As we w
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Carol
Condor Ferries
11 days ago
Thank you so much for taking the time to give us your feedback on your experience with Condor Ferries. I will pass your comments on to the relevant departments for their information and we look forward to you travelling again with us soon.
Kind regards
Karen
Customer Relations Consultant
Boarding was easy and finding my seat in club class straightforward. The staff were all helpful and friendly and obviously well trained. I did not have any food but hot drinks were readily available,
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Carol
Condor Ferries
11 days ago
Thank you for your lovely review, we look forward to you travelling again with us soon.
Kind regards
Karen
Customer Relations Consultant
On time, professional kind staff, what more could you want . Well done
,
Carol
Condor Ferries
11 days ago
Thank you so much for the lovely 5 Star review and letting us know you had excellent service and that our staff were professional and kind.
We look forward to welcoming you back very soon.
Kind regards
Karen
Customer Relations Consultant
The ship sailed on time for both journeys, The catering was extremely poor, and tea disgusting ( undrinkable). The ship was also filthy, not a pleasant experience. We were the voyager
Carol
Condor Ferries
11 days ago
Thank you for your feedback. I am sorry to hear of your experience, if you have not already done so please email customer.relations@condorferries.co.uk with further details and your booking reference, so that your points can be addressed further.
Kind regards
Karen
Customer Relations Consultant
Very good - definitely need better facilities at the holding area before boarding please
Carol
Condor Ferries
11 days ago
Thank you for taking the time to share your feedback with us which I will pass on to the relevant departments for their information. We look forward to you travelling with us soon.
Kind regards
Karen
Customer Relations Consultant
Service on the boat is great.
We found seats easily.
Food and drink is of a good standard.
Duty free has a pretty good selection.
Ferry pretty much on time. Left 20 mins late.
On the downside - boardi
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Carol
Condor Ferries
14 days ago
Thank you for taking the time to share your feedback with us which I will pass on to the relevant departments for their information. We look forward to you travelling with us soon.
Kind regards
Karen
Customer Relations Consultant
Condor Ferries operates a year-round service connecting the UK through Poole, and Portsmouth, the Channel Islands through Guernsey and Jersey and the ports of St Malo in France.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Condor Ferries operates a year-round service connecting the UK through Poole, and Portsmouth, the Channel Islands through Guernsey and Jersey and the ports of St Malo in France.
