The only issue was the total chaos at Guernsey check on.
Cars and vans in the same lane for St Malo & Poole
It took close to 80 minutes to get to check-in. Lack of staff was an issue but just bad pla
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Carol
Condor Ferries
8 days ago
Thank you for your feedback. I am sorry to hear of your experience, if you have not already done so please email customer.relations@condorferries.co.uk with further details and your booking reference, so that your points can be addressed further.
Kind regards
Karen
Customer Relations Consultant
Five stars might seem odd considering the ferry I was due to catch was cancelled at the last minute, but after an initial flurry of chaos the staff got everything sorted and I travelled back on the Is
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Carol
Condor Ferries
8 days ago
Thank you for your 5 Star review, we look forward to you travelling again with us soon.
Kind regards
Karen
Customer Relations Consultant
Our trip went flawless, very pleasant staff, onshore & off. Amenities on-board were excellent & cabin comfortable.
Ferries ran on time & efficient.
Carol
Condor Ferries
8 days ago
Thank you so much for the lovely 5 Star review and letting us know that everything was flawless.
We look forward to welcoming you back very soon.
Kind regards
Karen
Customer Relations Consultant
Poor. Delayed for 24hours and no compensation offered.
Carol
Condor Ferries
1 month ago
Thank you for your feedback. I am sorry to hear of your experience, if you have not already done so please email customer.relations@condorferries.co.uk with your booking reference so that your points can be addressed further.
Kind regards
Karen
Customer Relations Consultant
Trusted Customer
1 month ago
Thanks, we did and were sent the bureaucratic t’s &c’s
Rating now decreased further, but thanks for following up…..
I use your ferries at least twice yearly. I like the ease of boarding as opposed to planes and airports. I enjoy a couple of beers on board as I don't drive to the Poole terminal, and also make use of
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Carol
Condor Ferries
8 days ago
Thank you for your review, we look forward to you travelling again with us soon.
Kind regards
Karen
Customer Relations Consultant
Loading took ages
Standard seating needs ripping out and replacing they are filthy
Staff need retraining on customer service
Carol
Condor Ferries
8 days ago
Thank you for your feedback. I am sorry to hear of your experience, if you have not already done so please email customer.relations@condorferries.co.uk with further details and your booking reference, so that your points can be addressed further.
Kind regards
Karen
Customer Relations Consultant
Very easy, well organised from the perspective of a foot passenger.
Carol
Condor Ferries
8 days ago
Thank you so much for the lovely 5 Star review and letting us know everything was very easy and well organised.
We look forward to welcoming you back very soon.
Kind regards
Karen
Customer Relations Consultant
A very good trip but the loading process could be improved. We arrived at St Peter Port at 12.30 as requested & didn’t get onto the boat until just before 3pm. As we had a child plus 2 dogs this was
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Carol
Condor Ferries
8 days ago
Thank you for taking the time to share your feedback with us which I will pass on to the relevant department for their information. We look forward to you travelling with us soon.
Kind regards
Karen
Customer Relations Consultant
Condor Ferries operates a year-round service connecting the UK through Poole, and Portsmouth, the Channel Islands through Guernsey and Jersey and the ports of St Malo in France.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Condor Ferries operates a year-round service connecting the UK through Poole, and Portsmouth, the Channel Islands through Guernsey and Jersey and the ports of St Malo in France.
