Very efficient service from booking, arriving at check in and so forth. Friendly and helpful staff. Feel like your holiday has started from the moment you arrive at Poole. Would highly recommend the f
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Carol
Condor Ferries
17 days ago
Thank you so much for the lovely 5 Star review and letting us know everything was great.
We look forward to welcoming you back very soon.
Kind regards
Karen
Customer Relations Consultant
Good service. Punctual despite very busy. Staff friendly.
Carol
Condor Ferries
17 days ago
Thank you so much for the lovely review and glad to hear everything was good.
We look forward to welcoming you back very soon.
Kind regards
Karen
Customer Relations Consultant
The trip itself was really good. I had a good meal and staff were unfailingly pleasant.
The downside was that both ferried were late, Poole to Guernsey, Guernsey to St Malo
.I had planned to reach cam
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Carol
Condor Ferries
17 days ago
Thank you for your feedback. I am sorry to hear of your experience, if you have not already done so please email customer.relations@condorferries.co.uk with further details and your booking reference, so that your points can be addressed further.
Kind regards
Karen
Customer Relations Consultant
I’ve used condor many times especially on reduced priced day trips unfortunately they are short and now with having to clear passport control they are an even shorter time I France
If you are a visi
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Carol
Condor Ferries
16 days ago
Thank you for taking the time to share your feedback with us which I will pass on to the relevant departments for their information. We look forward to you travelling with us soon.
Kind regards
Karen
Customer Relations Consultant
5 stars is based on the service element as per wording.
Service is always excellent and the travel so much more pleasant than flying.
No hot food other than bacon rolls on a 19:30 sailing was poor
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Carol
Condor Ferries
16 days ago
Thank you for taking the time to share your feedback with us which I will pass on to the relevant departments for their information. We look forward to you travelling with us soon.
Kind regards
Karen
Customer Relations Consultant
Continously changing departure/arrival times with absolutely no consideration for passengers financial changes.
Your boats are unreliable.
You are too expensive
The only good thing is your staff, w
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Carol
Condor Ferries
16 days ago
Thank you for your feedback. I am sorry to hear of your experience, if you have not already done so please email customer.relations@condorferries.co.uk with further details and your booking reference, so that your points can be addressed further.
Kind regards
Karen
Customer Relations Consultant
As nearly always my return trips on the Voyager Guernsey/St Malo route were both amazing. Left a few minutes on each, even though Condor had, had to wait to board us in St Malo due to a medical issue
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Carol
Condor Ferries
16 days ago
Thank you for your review and we look forward to you travelling again with us soon.
Kind regards
Karen
Customer Relations Consultant
Appalling. 4 minutes late (because of Guernsey traffic diversions)and not only do they refuse to allow travel- despite the fact the boat had not yet arrived and they were still checking other people i
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Carol
Condor Ferries
16 days ago
Thank you for your feedback. I am sorry to hear of your experience, if you have not already done so please email customer.relations@condorferries.co.uk with further details and your booking reference, so that your points can be addressed further.
Kind regards
Karen
Customer Relations Consultant
Condor Ferries operates a year-round service connecting the UK through Poole, and Portsmouth, the Channel Islands through Guernsey and Jersey and the ports of St Malo in France.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Condor Ferries operates a year-round service connecting the UK through Poole, and Portsmouth, the Channel Islands through Guernsey and Jersey and the ports of St Malo in France.
