Great journey from Poole to Guernsey. Nice smooth ride.
Carol
Condor Ferries
1 month ago
Thank you for your 5 Star review and glad you had a great journey, we look forward to you travelling again with us soon.
Kind regards
Karen
Customer Relations Consultant
Great service all staff were really friendly and helpful, we travelled Club class and were treated like 1st class passengers a really enjoyable experience.
Carol
Condor Ferries
1 month ago
Thank you for your 5 Star review, we look forward to you travelling again with us soon.
Kind regards
Karen
Customer Relations Consultant
All worked well.
Embarkation smooth & flowed smoothly
Ship was clean and cafe well stocked
Staff were all cheerful
More time in Guernsey would be better for day trip
Good offer price
Carol
Condor Ferries
1 month ago
Thank you for taking the time to share your feedback with us which I will pass on to the relevant departments for their information. We look forward to you travelling with us again soon.
Kind regards
Karen
Customer Relations Consultant
Very easy to book, to be guided through both arrival and departure, charming staff on board, very clean everywhere, cabin very comfortable. Everything was excellent.
Carol
Condor Ferries
1 month ago
Thank you for your excellent 5 Star review, we look forward to you travelling again with us soon.
Kind regards
Karen
Customer Relations Consultant
Online booking straightforward, check in and boarding efficiently managed.
Reasonably comfortable standard seating although seats not allocated on tickets. Personally didn't like that some passengers
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Carol
Condor Ferries
1 month ago
Thank you for taking the time to share your feedback with us from your day trip to Guernsey. I will pass on your comments to the relevant departments for their information. We look forward to you travelling with us soon.
Kind regards
Karen
Customer Relations Consultant
Delay yet again due to the 2 other condor ferries not leaving the berths in time for our boat to dock so 1.5 hr delay on the morning of our day trip.
Last time we travelled on confor we had delay th
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Carol
Condor Ferries
1 month ago
Thank you for your feedback. I am sorry to hear that there was a delay in your sailing. If you would like to contact us at customer.relations@condorferries.co.uk we can investigate this further for you.
Kind regards
Karen
Customer Relations Consultant
This time it was punctual and actually ran. My overall experience as a frequent traveller is not good. One of the very few occasions it was punctual and had not been cancelled or rescheduled.
Carol
Condor Ferries
1 month ago
Thank you for your feedback. I am sorry to hear of your experience, if you have not already done so please email customer.relations@condorferries.co.uk with further details and booking reference in relation to your complaint so that your points can be addressed further.
Kind regards
Karen
Customer Relations Consultant
Because there were a lot of scouts on board, we had to wait for knife to go with our fish and chips. Time it arrived. Food cold..
Staff were helpful and apologetic.
Carol
Condor Ferries
1 month ago
Thank you for taking the time to share your feedback with us and I am sorry to hear of your experience. I will pass this on to the relevant department for their information. We look forward to you travelling with us soon.
Kind regards
Karen
Customer Relations Consultant
Condor Ferries operates a year-round service connecting the UK through Poole, and Portsmouth, the Channel Islands through Guernsey and Jersey and the ports of St Malo in France.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Condor Ferries operates a year-round service connecting the UK through Poole, and Portsmouth, the Channel Islands through Guernsey and Jersey and the ports of St Malo in France.
