My father is 85 yrs old with a pacemaker and replacement knee. He was made to go through the scanner several times and remove his belt etc even when he told them of pacemaker and knee. On return journ
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Carol
Condor Ferries
1 month ago
Thank you for your feedback and I am sorry to hear of your experience. If you have not already done so please email customer.relations@condorferries.co.uk with your booking reference in relation to your complaint so that your points can be addressed further.
Kind regards
Karen
Customer Relations Consultant
What Joanna Milner-Percy said about Condor Ferries:
Outward fine. Return had two totally frivolous and unnecessarily extended delays which were unprepared for on a sunny flat calm day.
A berth being unavailable, really? Condor is regularly expect
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Carol
Condor Ferries
1 month ago
Thank you for taking the time to share your feedback with us which I will pass on to the relevant departments for their information. We look forward to you travelling again with us soon.
Kind regards
Karen
Customer Relations Consultant
Not sure that we like the scramble for seats; much preferred the old system.
Carol
Condor Ferries
1 month ago
Thank you for taking the time to share your feedback with us which I will pass on to the relevant department for their information. We look forward to you travelling with us soon.
Kind regards
Karen
Customer Relations Consultant
Great service aboard ship, but delayed sailings and long waits to board for car passengers.
Carol
Condor Ferries
1 month ago
Thank you for your feedback. I am sorry to hear that there was a delay in your sailing. If you would like to contact us at customer.relations@condorferries.co.uk with your booking reference we can investigate this further for you.
Kind regards
Karen
Customer Relations Consultant
It was OK, we were frustrated by once again there were mechanical issues which delayed our arrival into Jersey by 2 hours. However we understand this is out of the control of the crew.
Carol
Condor Ferries
1 month ago
Thank you for your feedback. I am sorry to hear that there was a delay in your sailing. If you would like to contact us at customer.relations@condorferries.co.uk we can investigate this further for you.
Kind regards
Karen
Customer Relations Consultant
Very good service, staff friendly and helpful. Boat late leaving Guernsey for return, but caught up a little time. Recliner seats had seen better days and the recline didn’t work! Other than that a
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Carol
Condor Ferries
1 month ago
Thank you for taking the time to share your feedback with us which I will pass on to the relevant departments for their information. We look forward to you travelling with us soon.
Kind regards
Karen
Customer Relations Consultant
I travel every year with my family and car and the service is generally fine. This year, our outward trip time was changed significantly which was actually quite inconvenient, and this isn’t the first
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Carol
Condor Ferries
1 month ago
Thank you for your feedback. I am sorry to hear of your experience, if you have not already done so please email customer.relations@condorferries.co.uk with your booking reference and further details in relation to your complaint so that your points can be addressed further.
Kind regards
Karen
Customer Relations Consultant
Ferry was late, crowded and boarding at St Peter Port was very slow with a long walk to board and the process could have started at least 30 mins earlier. But then as a foot passenger what choice do w
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Carol
Condor Ferries
1 month ago
Thank you for your feedback. I am sorry to hear of your experience, if you have not already done so please email customer.relations@condorferries.co.uk with your booking reference and further details in relation to your complaint so that your points can be addressed further.
Kind regards
Karen
Customer Relations Consultant
Condor Ferries operates a year-round service connecting the UK through Poole, and Portsmouth, the Channel Islands through Guernsey and Jersey and the ports of St Malo in France.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Condor Ferries operates a year-round service connecting the UK through Poole, and Portsmouth, the Channel Islands through Guernsey and Jersey and the ports of St Malo in France.
