Response on behalf of the owner;
We were extremely disappointed by this review however thank you for the very positive review you left in our guest book.
We have always prided ourselves on the standards of cleanliness in Ty Crwn. All the previous reviews of the cottage rated it as 10/10 for cleanliness, even by people who did not give uniform 'tens' across their ratings, (including the most recent reviews). Of course, Ty Crwn is not a modern, clinical environment - it is a 150 year old cottage with open beams and a wood burner. These things only add to its character, in our opinion, and we would not want to change them. It is a shame that you did not mention any concerns during your stay as we could have resolved them immediately.
We did provide a complimentary welcome pack of wine, kindling, logs, tea, coffee and other sundries and because it was Easter, two chocolate Easter eggs! We are very proud of our cottage and always do our best to ensure that anyone staying can feel the house is their own home for the week. We feel that these comments represent one person’s unique perception, and have not been reflected or shared by anyone else who has stayed in Ty Crwn.
We do however welcome all constructive feedback in order to maintain our property to its highest standards.
