cottages.com Reviews

Response on behalf of the Owner; I am sorry you were disappointed with your stay. The pool and terrace have only just been completely refitted and refurbished and there is an insulated cover available for guests to use. We can only apologise that it was not on the pool when you arrived and will make sure that this does not happen in the future. There is not actually a problem with the drains - our side of the village had just had mains water drains installed and we took the opportunity to connect to these instead of remaining with a septic tank - the 'odour' problem was temporary. I am sorry if you found there was road and railway noise - the house is situated on a hill looking down on to the valley with a road and a railway line. It is a local railway line with the slow train that takes commuters and tourists to Bergerac, St Emilion and Bordeaux and many guests like the convenience of being able to visit these places on the local train.

Response on behalf of the owner; I am very sorry to hear that you found your stay in Sea Breeze less than satisfactory.I instructed my maintenance company to ensure they check the boiler settings during each change-over between guests, and also to check the oven is working correctly. This problem was rectified immediately after your stay, in addition to the blocked drains, which turned out to be part of a larger drainage issue. I'm sorry to hear that the master bedroom had an odour of smoke, and this is the first that I've heard of such an issue. I will have the carpets cleaned in this room and ensure that the cleaners thoroughly clean all surfaces and fabric to ensure that the odour is removed. If you have any issues such as the ones described above during your stay, please consult the property information file to find the contact number for Norfolk Cleaning. Norfolk Cleaning is the maintenance company and should be able to help with any issues you have upon arrival or during your stay.