Response on behalf of the owner; 'We are sorry that you were disappointed with your recent stay. We work extremely hard to ensure that all visitors enjoy their time in our home and we are sorry that was not your experience.
With regards to the beds, firstly the double is in fact a mid range, wooden, slatted bed with head & foot boards. On top of this there is a Silent Night mid to firm mattress & finally, a mattress topper, for those whom prefer a softer sleep. The twin beds are John Lewis standard size & are 6ft 3 inches long (which I have just checked with a tape measure). The duvets are 'all season' & designed for year round use. Unfortunately there is insufficient storage space to provide a stock of duvets for each season or to cater for exceptionally hot weather.
We have inspected the washing machine & can see no sign of mould. Although there is some discolouration of the rubber seal, which we have now treated with the bleach provided. The washing machine is only 2 years old & appears to be in perfect working order.
Thank you for taking the time to provide feedback. We aim to ensure that everybody who chooses our property really enjoys their stay, we regret that this was not your experience.'
