Response on behalf of the Owner; We were very surprised, disappointed and concerned by the issues raised following your two night stay at the Cottage. We ask all our guests to raise concerns immediately to avoid disappointment. Guests can contact us, the Owners, or one of our team who are based right next door and are on hand most of the time each day. We are saddened that you did not raise your concerns at the time, thereby giving us the opportunity to rectify them or discuss them with you during your stay. The cottage is thoroughly cleaned after each visit and clean bed linen refitted. The beds are not dirty and we were rather surprised that you brought your own sleeping bags and pillows to a furnished holiday cottage. The furniture is not ultra-modern but it is in keeping with a cottage with listed building status that is situated in a conservation area in the medieval walled town of Conwy. The suite in the bottom lounge is dark in colour but certainly not dirty. With regards to the shower, the taps have to be turned on and adjusted during use. If there was a problem, you could have asked us and we would have been more than happy to explain how it works.
