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Anton by Crowcon Reviews | Customer Service Reviews for https://www.feefo.com/reviews/crowcon-detection-instruments-ltd | Feefo

Displaying all 298 reviews

Ian Balsdon

2 years ago

Date of purchase: 19/10/2021

What Ian Balsdon said about Anton by Crowcon:

tried to bill me twice, after i paid in full up front

Peter Townsley

Anton by Crowcon

2 years ago

Thank you for your review. Please accept my apologies for this issue, we had a problem with our system where it did not apply your discount correct before the invoice was processed. You will shortly receive a credit note for the difference, if you do not receive this please contact me on fga@crowcon.com or call me on 01235 557780. Regards Peter

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Prem Limbu

2 years ago

Date of purchase: 29/10/2021

What Prem Limbu said about Anton by Crowcon:

Extremely good service and helpful staff

Lynsey

Anton by Crowcon

2 years ago

Thank you for your great feedback. I'm pleased you had a great experience with us.

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Andrew Kelsey

2 years ago

Date of purchase: 19/10/2021

What Andrew Kelsey said about Anton by Crowcon:

The turn around was very quick, any faulty parts under warranty was also replaced.

Lynsey

Anton by Crowcon

2 years ago

Thank you for your great review! We're glad you were satisfied with your service and that everything went smoothly.

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THOMAS HEENEY

Newcastle upon Tyne

2 years ago

Date of purchase: 29/10/2021

What THOMAS HEENEY said about Anton by Crowcon:

Great customer service spoke to Natasha on the the phone very polite and professional. Fast turnaround for Calbration

Lynsey

Anton by Crowcon

2 years ago

Thank you for your great review. We will pass on your kind words to Natasha!

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Trusted Customer

2 years ago

Date of purchase: 22/10/2021

Good afternoon the service regards time etc was very good and fast service however since my analyser came back to me the vacuum pump is very very noisy I contacted the rep via the only number I have a

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Peter Townsley

Anton by Crowcon

2 years ago

Thank you for your review. I am sorry to hear that your pump is very noisy. Please call our Tech Support Team on 01235 557780 (option 3) (Mon-Fri 8:30am to 5pm), who will be able to help you with this. Regards Peter

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Steve

Cornwall

2 years ago

Date of purchase: 12/10/2021

What Steve said about Anton by Crowcon:

Great service by crowcon on servicing analyser but they were really let down by the courier they used - dpd,didn't pick up it up from collection shop for 4 DAYS so I was without it for 10 days,had to

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Peter Townsley

Anton by Crowcon

2 years ago

Hi Steve, thank you for your review. Please accept our apologies for the delay with the DPD Drop at Shop service, this was an administration error at the shop and we have spoken to DPD to rectify it for the future. Regards, Peter

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Trusted Customer

2 years ago

Date of purchase: 07/10/2021

Only a delivery problem by their nominated transport which they were able to rectify once the problem had been identified.

Lynsey

Anton by Crowcon

2 years ago

Thank you for your feedback! We are continuously reviewing our delivery options so will take your feedback on board!

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Trusted Customer

2 years ago

Date of purchase: 30/09/2021

Excellent online process. Responded straight away at every stage and got my analyser back so quick within a day.

Lynsey

Anton by Crowcon

2 years ago

Thank you for your great review! We're so pleased that you were happy with the online process and that you got your analyser back quickly!

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Trusted Customer

2 years ago

Date of purchase: 29/09/2021

Reply to your emails. Invoiced twice no reply to three emails.

Peter Townsley

Anton by Crowcon

2 years ago

Thank you for your review. I am sorry to hear that we have not responded to your email regarding your invoice. If you could forward your email to fga@crowcon.com, I will have a look into this to resolve for you. Regards Peter

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Trusted Customer

2 years ago

Date of purchase: 13/10/2021