How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Crystal Images, Inc. Reviews | Customer Service Reviews for https://www.feefo.com/reviews/crystal-images | Feefo

Displaying all 1,571 reviews

Nancy Jones

5 years ago

Date of purchase: 21/05/2019

What Nancy Jones said about Crystal Images, Inc.:

I love working with Melanie and team. She is timely, always has great ideas and their work is cost effective. Highly recommend Crystal Images!

See full customer review

Trusted Customer

5 years ago

Date of purchase: 20/05/2019

The customer service was very polite and a tone of happiness. They were also quick and very accommodating for our order. For going through this order process for the first time for my role with the

...

Read all

See full customer review

Trusted Customer

5 years ago

Date of purchase: 17/05/2019

Excellent customer service - fast, reliable and high quality results.

See full customer review

Customer

Dallas, TX

5 years ago

Date of purchase: 20/05/2019

What Customer said about Crystal Images, Inc.:

My company has used Crystal Images for the last 15 plus years for all plaques. The quality of work is outstanding. The customer service is superb.

See full customer review

Trusted Customer

5 years ago

Date of purchase: 17/05/2019

The service was good, the medallion was beautiful.

See full customer review

Donna LaRoque SCORE Dallas

Dallas, TX

5 years ago

Date of purchase: 17/05/2019

What Donna LaRoque SCORE Dallas said about Crystal Images, Inc.:

As always, their service is top notch.

See full customer review

Trusted Customer

5 years ago

Date of purchase: 15/05/2019

The mortar had two complete circumferential scratches on the rim caused by the engraving. This part never should have been shipped. Apparently there is no QC in place. I needed to accept the order sin

...

Read all

Ben - Crystal Images, Inc.

Crystal Images, Inc.

5 years ago

Thank you for taking the time to leave a review. The engraving process is a sandblast etch, and it is not possible to leave scratches or marks during engraving. The mark on the rim of the mortar is most likely a polish mark from the fabrication process of the items. These are solid marble pieces that are cut and polished from the stone, and will have small marks, flaws and scratches where the craftsman polished or worked over the piece.These marks and flaws are considered part of the production process, and are not considered defects. If you would like to discuss further, please contact us at your earliest convenience.

See full customer review

Sonjna Renee Hill

Oviedo

5 years ago

Date of purchase: 16/05/2019

What Sonjna Renee Hill said about Crystal Images, Inc.:

We needed to receive the product which is a gift by May 17, 2019. I received an email this morning that the package was shipped on May 16 therefore I have received it yet to approve or disapprove of t

...

Read all

Ben - Crystal Images, Inc.

Crystal Images, Inc.

5 years ago

We apologize for missing your deadline. When the order was placed, there was no due date specified for this order. If you believe this is an oversight on our part, please do not hesitate to contact us and we will work with you to resolve this issue.

See full customer review

David Schenck

5 years ago

Date of purchase: 16/05/2019

What David Schenck said about Crystal Images, Inc.:

great customer service

See full customer review

Anita Torres

5 years ago

Date of purchase: 15/05/2019

What Anita Torres said about Crystal Images, Inc.:

They are very quick to respond to requests and provide personalized service.

See full customer review

Not received a review invite?

About Crystal Images, Inc.

We here at Crystal Images, Inc. are totally committed to customer service, providing the highest level of services and products always delivered on time in a friendly and efficient manner. You have total freedom to personalize and design unique gifts and awards delivered within budget. We guarantee to disclose all charges in advance so there are NO surprises. Repeat business comprises over 80% of our orders. Many repeat customers have now purchased from us for over a decade. If you are not currently a customer we hope to have the opportunity to add you to that list!

Read all

1-866-556-0741

1915 Peters Rd, Ste. 313, Irving, Texas, 75061, United States