Thank you for taking the time to leave this feedback, although I am sorry for the inconvenience caused in the discrepancy between sizes experienced. Getting the perfect fitting shirt is our rule number one. Once you’ve found it, every shirt should fit just the same. We are therefore very surprised that you have noticed inconsistences across your recent order. We put a huge amount of time and effort into making sure that sizes are consistent because we know how frustrating this can be.
We are sorry that you have experienced an issue this time, which is unusual. Do remember that your order is covered by our six-month guarantee.
We’re keen to talk this through with you and would appreciate if you could respond to our email to advise when within our working hours is best to call you to get this resolved?
Best Regards,
Charles Tyrwhitt
