Charles Tyrwhitt Reviews

I'm sorry to hear that you've had a less-than-stellar experience with our Customer Service Team. Our aim is never to be combative, but informative. It is frustrating – for you and for us – when a customer tells us that a shirt is of low quality purely based on its thickness. This is certainly not the case. Many shirts are woven to a specific thickness to target a specific type of gentleman. For example, someone that loves to layer might order thinner shirts in order to not feel too hot during the day. Another that prefers a simple shirt and overcoat or blazer might choose something on the medium to heavy side. Each weave has its uses and all are made to the highest quality. Choosing the right fabric can be a daunting process and everybody has a different view – some like “thick” fabrics (Oxford), some like fine fabrics (Poplin), and some prefer something in between (twill). We actually have 16 different choices of material and they are all slightly different. This doesn’t mean that a lighter fabric is a lesser quality than its heavier cousin. If you'd like to return this shirt for an exchange or a refund, please head over to www.ctshirts.com/rebound

We care passionately about quality and we will never settle for second best. Nor should you. This is why we put everything into ensuring our products exceed customer expectations and why it is so disappointing that you were not happy with your shirt. It certainly should not have arrived with fraying and loose fibers so we're sorry to have let you down here. Please remember that every order is protected by our generous six month guarantee should you wish to exchange it for something new or for a refund. Our customer service team are here to help – on the webchat or phone