We put the same care and love into making our socks as we do all our products, including our shirts and suits. Anything with the Charles Tyrwhitt name on it should be the absolute best possible quality and we wouldn't stand for anything less! Of course, it's very disappointing to see you were not pleased with the comfort or quality of your socks purchased here.
I have now provided a full refund on the socks for you, which you are welcome to either keep or dispose of as you see fit - there is no need to return them to us on this occasion.