Men's Charles Tyrwhitt Collarless Casual Shirt - White Single Cuff Size Medium Cotton/Linen

Thank you for taking the time to share your feedback with us. We appreciate your kind words about the quality of our shirts and are glad to hear that you largely enjoyed your shopping experience with us. We understand your disappointment with the sizing of your custom dress shirt and sincerely apologize for any confusion or inconvenience caused. We strive to provide our customers with the best possible fit, and we regret that you had not been aware that our Casual Shirt size XXL would be broader in the collar body than the Slim Fit 17" collar Custom shirt you had also ordered We take your feedback very seriously and apologise that the difference between sizes was not clear to you. Frustratingly, custom shirts are ineligible for refund or exchange if manufactured to the customers' instruction, We would be delighted if you would give us a chance to match the quality with the perfect size. I tried to call you today to discuss which fit of shirt worked best for you, given that you had ordered both Classic Fit and Slim Fit, Once we have confirmation of the best fit we can advise how this correlates to our dress shirt sizing to best advise your fit for a future order. Thank you again for your feedback. We value your business and hope to continue serving you in the future. Best regards, Charles Tyrwhitt

Thank you for taking the time to leave a review of our White Collarless Cotton Linen Shirt. We appreciate your feedback and are sorry to hear that you were disappointed with the product. This product is clearly described as a 'Cotton Linen' shirt - it is a blend of the two, weighted towards cotton. The product description states 87% cotton, 13% linen. We do offer 100% 'pure' Linen shirts, so if you are looking for a 100% Linen shirt please consider those. We appreciate your understanding and hope that you will continue to shop with us. Sincerely, Charles Tyrwhitt

Dear Mr Oglesby, Thank you for taking the time to leave a review of our Linen and Cotton/Linen shirts. We appreciate your feedback and are sorry to hear that you found the shirts to be too thick and not cooling. We understand that this can be frustrating and apologize for any inconvenience caused. When it comes to the fit, the Linen shirts are designed to offer some extra room so as to allow for air to flow through and so, perhaps a size down would be best. Our Linen shirts have been incredibly popular and well-received this season, so it is disappointing that you have found them unsuitable. We will definitely take this feedback on board, as it helps as to improve our products. Of course, if the shirts are not suitable for you and won't be enjoyed, please consider a return under our guarantee. Sincerely, Charles Tyrwhitt