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Charles Tyrwhitt Reviews

Rated
Excellent

Charles Tyrwhitt endeavours to produce the finest menswear, with timeless style and no compromise on quality.

Service
4.6
/5
Product
4.6
/5

5

4

3

2

1

15,308

1,340

714

405

930

18,697

ratings over the past year

Displaying all 257,676 reviews
Trusted Customer
50 minutes ago
Date of purchase: 30/08/2024
Quality service delivering when promised High quality product properly finished
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Trusted Customer
10 days ago
Date of purchase: 01/09/2024
The sales lady I had approached was rude and couldn’t care less attitude. She ignored my questions and her expressions showed contempt. I will never go back to your store in the Houston Galleria.
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Martin
Charles Tyrwhitt
10 days ago
Thank you for taking the time to share your feedback with us, following a recent visit to our Houston store. Your comments have been passed directly to the Store Manager to look into further and we will provide you with an additional response shortly.
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Nicholas
Charles Tyrwhitt
9 days ago
Thank you for your feedback when visiting the Houston store recently and I sincerely apologise for the experience you had in our store. That is not the service we want you to leave with, nor that we aim to provide. We do hope that you give us another try and let us show you how our customer service should be. Best wishes Sarah, Store Manager
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Trusted Customer
25 minutes ago
Date of purchase: 02/09/2024
My only issue was that when I had to do a return, I had to pay postage. Other than that service was great
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Dr Tirun Gopal
Alamo, CA
1 hour ago
Date of purchase: 04/09/2024
What Dr Tirun Gopal said about Charles Tyrwhitt:
Had questions regarding the size of shirt I should buy and therefore chatted with one of the specialists before placing the order. She was very helpful.
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Trusted Customer
36 minutes ago
Date of purchase: 02/09/2024
Great style and material, good fit
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Trusted Customer
46 minutes ago
Date of purchase: 02/09/2024
Have ordered many times and each time has been excellent service, especially being an online purchase and overseas purchase. No worries ever.
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Dr JERRY JONES
Stockton, CA
1 hour ago
Date of purchase: 01/09/2024
What Dr JERRY JONES said about Charles Tyrwhitt:
So far, so good. I've lost weight and I underestimated how much smaller my pants should be so I'm about to send the pants back for a smaller pair. We'll see how that goes.
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Mr Kevin Drumgoole
1 hour ago
Date of purchase: 01/09/2024
What Mr Kevin Drumgoole said about Charles Tyrwhitt:
I am trying to exchange the item for a smaller size but the process is difficult :(
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Trusted Customer
3 hours ago
Date of purchase: 03/09/2024
Quick and easy also prisis
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Trusted Customer
2 hours ago
Date of purchase: 03/09/2024
Prompt and efficient
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About Charles Tyrwhitt
Charles Tyrwhitt endeavours to produce the finest menswear, with timeless style and no compromise on quality. To top this off we provide exemplary customer service, with smashing prices and a pinch of British charm thrown in for good measure. Our collection includes everything from dressed-up formal suits to casual shirts, and all the finishing touches you could need. We want every experience of purchasing with us to be a delight; and we believe so strongly in our products that we offer a full six-month guarantee.
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Cottons Centre, Cottons Lane, London, SE1 2QG, United Kingdom
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About Charles Tyrwhitt
Charles Tyrwhitt endeavours to produce the finest menswear, with timeless style and no compromise on quality. To top this off we provide exemplary customer service, with smashing prices and a pinch of British charm thrown in for good measure. Our collection includes everything from dressed-up formal suits to casual shirts, and all the finishing touches you could need. We want every experience of purchasing with us to be a delight; and we believe so strongly in our products that we offer a full six-month guarantee.