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Charles Tyrwhitt Reviews

https://www.charlestyrwhitt.com/us
Rated
Excellent

Charles Tyrwhitt endeavours to produce the finest menswear, with timeless style and no compromise on quality.

Service
4.6
/5
Product
4.6
/5

5

4

3

2

1

15,303

1,339

714

404

930

18,690

ratings over the past year

18,678 out of 257,663 reviews
Time:
Past year
Trusted Customer
11 months ago
Date of purchase: 15/09/2023
La camisa me quedo grande
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Chris
Charles Tyrwhitt
11 months ago
Thank you for taking time to complete feedback of your service. Sadly, I am unable to translate this so would ask if you could supply this information in English please. We always like to receive feedback so we can see where we can improve the experience for our customers.
Trusted Customer
11 months ago
What I said is that I bought the shirt for my wedding because I love the type of shirt but it was too big and I couldn't wear it but I liked the shirt
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Chris
Charles Tyrwhitt
11 months ago
Thank you once again for clarifying. I am sorry that the shirt was too large but you are more than welcome to return it for an exchange or even a refund. Maybe view our sizing information on the page for the shirt. If you need help processing your exchange or refund, please use our online chat service. We are available seven days a week 9am-3am (UK time).
Trusted Customer
11 months ago
Thanks for the options but I'll keep it, maybe when I gain a little more weight it will help me thank you very much for your attention
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Chris
Charles Tyrwhitt
11 months ago
We are happy to help you if you change your mind, our team are here seven days a week to assist on live chat 9am-3am (UK time).
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Mr Dan Trenholm
11 months ago
Date of purchase: 15/09/2023
What Mr Dan Trenholm said about Charles Tyrwhitt:
Very pleased with C.T. Great products and customer service.
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Mr Philip Miller
Tysons Corner
11 months ago
Date of purchase: 01/10/2023
What Mr Philip Miller said about Charles Tyrwhitt:
The sales team was very supportive. This was my first experience at a store and the level of explanation and support was awesome!
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MB
Mr eric barker
11 months ago
Date of purchase: 14/09/2023
What Mr eric barker said about Charles Tyrwhitt:
the shirts did not fit quite right and needed to exchange them. The return process was super easy.
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Trusted Customer
11 months ago
Date of purchase: 04/09/2023
Shirts are great. Customer service is not. At no point while buying the shirts I was informed I needed to provide a copy of my ID. And then, suddenly, I received a menacing e-mail from customer care a
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Trusted Customer
11 months ago
Date of purchase: 07/09/2023
Great products, great staff when I needed to process an exchange.
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Chris
Charles Tyrwhitt
11 months ago
Thank you for you lovely feedback. It is important to us to know when we have not hit the mark but it is just as important to know when we have got it right for our customers. I hope you enjoy your shirts
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Trusted Customer
11 months ago
Date of purchase: 01/10/2023
I am very disappointed in your manager at this location, he was very rude and confrontational for simply asking to use my 20% discount. Also , I had to bring to the seller attention that they overchar
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Chris
Charles Tyrwhitt
11 months ago
When one of my colleagues lets a customer down, then he or she lets us all down. We all try our best to make sure our training and product knowledge is second to none. We pride ourselves on being friendly and informative, so thank you for letting us know about this unusual Tyrwhitt experience. We will get to the bottom of this, and I will ask our head of US Retail to report back with any changes we make to improve your experience. I do hope you will give us a second chance.
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Nicholas
Charles Tyrwhitt
11 months ago
Thank you for taking the time to leave us a review sharing with us your feedback during your recent visit to our location. We want every guest to feel valued in our store and we apologize for the disappointment received. Your feedback helps us to prove ourselves to you is how we continue to improve. We are continually coaching our team on how to deliver the best possible customer experience. Once again, we apologize for the experience you received and hope we can win your business in the future. Best wishes Kevin, Assistant Manager
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Mr Roger Cardin
11 months ago
Date of purchase: 04/09/2023
What Mr Roger Cardin said about Charles Tyrwhitt:
Delivery of 4 shirts was OK. Preferred packaging in a box rather than an envelope.
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Trusted Customer
11 months ago
Date of purchase: 01/10/2023
Very good atttention from the beginning to the end of the shopping experience. Good tayloring/ meassuring. They honoured the discount shown.
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Mr Malvin Brown
11 months ago
Date of purchase: 12/09/2023
What Mr Malvin Brown said about Charles Tyrwhitt:
Well, tailor shirts. very pleased
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About Charles Tyrwhitt
Charles Tyrwhitt endeavours to produce the finest menswear, with timeless style and no compromise on quality. To top this off we provide exemplary customer service, with smashing prices and a pinch of British charm thrown in for good measure. Our collection includes everything from dressed-up formal suits to casual shirts, and all the finishing touches you could need. We want every experience of purchasing with us to be a delight; and we believe so strongly in our products that we offer a full six-month guarantee.
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02087351000
Cottons Centre, Cottons Lane, London, SE1 2QG, United Kingdom
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About Charles Tyrwhitt
Charles Tyrwhitt endeavours to produce the finest menswear, with timeless style and no compromise on quality. To top this off we provide exemplary customer service, with smashing prices and a pinch of British charm thrown in for good measure. Our collection includes everything from dressed-up formal suits to casual shirts, and all the finishing touches you could need. We want every experience of purchasing with us to be a delight; and we believe so strongly in our products that we offer a full six-month guarantee.