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Charles Tyrwhitt Reviews

Rated
Excellent

Charles Tyrwhitt endeavours to produce the finest menswear, with timeless style and no compromise on quality.

Service
4.6
/5
Product
4.6
/5

5

4

3

2

1

15,270

1,333

712

405

932

18,652

ratings over the past year

Displaying all 257,566 reviews
Trusted Customer
1 year ago
Date of purchase: 25/08/2023
It is a nice shirt but it is not was was presented on the web site. I wanted a chambray shirt and thought that was what I ordered. The shirt I received was definitely NOT a chambray shirt.
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Keir
Charles Tyrwhitt
1 year ago
We’re so sorry to learn that you did not receive the correct shirt. Here at Charles Tyrwhitt, we do our very best to ensure that each order is fulfilled accurately. It’s certainly very disappointing to know that we have let you down this time. We're sorry to advise the shirt has now sold out, so we can issue a replacement of our choosing or a refund if you could let us know what is preferred. We do appreciate your patience and apologies our service was not up to its usual high standards this time.
Trusted Customer
1 year ago
I like the shirt I did receive and appreciate your response. I guess I would choose a replacement shirt of your choice and continue to look for a chambray shirt elsewhere (LL Bean). Happy to alter the rating when the new shirt arrives. Mike Gerhardt (large)
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Keir
Charles Tyrwhitt
1 year ago
Thanks for your patience here, please let us know the shirt you would like by way of replacement and I will arrange this being sent and arrange the return of the original shirt.
Trusted Customer
1 year ago
Too much trouble I will just keep the shirt you sent in error But you should clean up your web site and ordering process for sure. My review stands.
Trusted Customer
1 year ago
Or if you are so inclined you could simply credit my credit card and I keep the shirt to settle the matter. Your choice.
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Keir
Charles Tyrwhitt
1 year ago
I have arranged your refund for this shirt, and this can be expected within 5 business days. We do not expect this item back. Thank you for your patience and we hope this resolution meets your approval.
Trusted Customer
1 year ago
Thanks. That is a satisfactory resolution of my issue.
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Mrs Kasey Thomason
Jacksonville, Arkansas
1 year ago
Date of purchase: 25/08/2023
What Mrs Kasey Thomason said about Charles Tyrwhitt:
I found this company by accident. I saw some shirts that I liked but just thought that it was just to expensive. But then I kept looking around on their website and saw all their legal terms and polic
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Mr David Furtado
Portsmouth RI
1 year ago
Date of purchase: 17/08/2023
What Mr David Furtado said about Charles Tyrwhitt:
Answered all my questions. Order delivered timely
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Tom Tutor
1 year ago
Date of purchase: 29/08/2023
What Tom Tutor said about Charles Tyrwhitt:
Good products with fine tailoring and materials.
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MS
Mr Diego Salas
1 year ago
Date of purchase: 15/09/2023
What Mr Diego Salas said about Charles Tyrwhitt:
Great prices great service
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MD
Mr Rich Day
1 year ago
Date of purchase: 30/08/2023
What Mr Rich Day said about Charles Tyrwhitt:
My order met all my expectations. I continue to be a very happy customer. The quality and size was spot on. Looking forward to purchasing more items.
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Mr Leslie Sutherland
1 year ago
Date of purchase: 31/08/2023
What Mr Leslie Sutherland said about Charles Tyrwhitt:
Service excellent. Product better. Best travel shirts I’ve had. 4MM miler.
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Trusted Customer
1 year ago
Date of purchase: 22/08/2023
Excellent from ordering to quality, will purchase again
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Mr William Barber
Valdosta, Georgia
1 year ago
Date of purchase: 25/08/2023
What Mr William Barber said about Charles Tyrwhitt:
I received the shirts in a timely manner with the correct sizes, colors, and materials. This was my first order and after trying them on, the quality of each one was very evident. Chat service had me
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Mr Imel Laborde
Nj
1 year ago
Date of purchase: 12/08/2023
What Mr Imel Laborde said about Charles Tyrwhitt:
Charles T pay really attention to the customer From start to finish.
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About Charles Tyrwhitt
Charles Tyrwhitt endeavours to produce the finest menswear, with timeless style and no compromise on quality. To top this off we provide exemplary customer service, with smashing prices and a pinch of British charm thrown in for good measure. Our collection includes everything from dressed-up formal suits to casual shirts, and all the finishing touches you could need. We want every experience of purchasing with us to be a delight; and we believe so strongly in our products that we offer a full six-month guarantee.
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Cottons Centre, Cottons Lane, London, SE1 2QG, United Kingdom
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About Charles Tyrwhitt
Charles Tyrwhitt endeavours to produce the finest menswear, with timeless style and no compromise on quality. To top this off we provide exemplary customer service, with smashing prices and a pinch of British charm thrown in for good measure. Our collection includes everything from dressed-up formal suits to casual shirts, and all the finishing touches you could need. We want every experience of purchasing with us to be a delight; and we believe so strongly in our products that we offer a full six-month guarantee.