Charles Tyrwhitt Reviews

I'm very sorry indeed to hear that you've received the incorrect item. I can only assume that this was simply human error in our warehouse but I appreciate this doesn't make it any less frustrating. Order accuracy is very important to us and so your comments have been passed on as feedback to the Warehouse Administrator. Thank you for helping us improve the quality of our service. Regarding your replacement pair however I can see that your billing address is in the UK whilst your most recent delivery address was the US. To avoid further errors would you be so kind as to confirm if you'd like the order sent to your billing address or your most recent shipping address. We can then get the replacement out to you as soon as possible and we would ask that you return the incorrect pair to a store at your earliest convenience.

We're so sorry to hear your order never arrived. Delivering on time is something we obsess over. For every 1,000 orders we deliver, less than 15 have an issue, so this is not only very annoying for you, but also very unlucky. I have issued an expedited replacement, however I am sorry to say that the Dark Navy Jersey Twill has sold out and therefore been refunded. Thank you for your patience here.

As your order has been marked as delivered on the 7th, I presumed you had not received the package. Given this, I have issued a replacement, however, one was out of stock, as advised above, hence only being able to replace 2 of the shirts. I apologise for the confusion and disappointment.

We care passionately about quality and we will never settle for second best. Nor should you. This is why we put everything into ensuring our products exceed customer expectations and why it is so disappointing that you were not happy with your pocket squares. Please remember that every order is protected by our generous six month guarantee should you wish to exchange it for something new or for a refund. Our customer service team are here to help – on the webchat or phone. Thanks for your feedback; your comments will be passed on to our quality team and will help us to make better clothing going forward. With best wishes, Team CT

We're sorry you wish to return your order, but you can begin this process at https://ctshirts.intelligentreturns.net/main/shipping_label

We are sorry to hear that the offer you intended to take advantage of did not apply to your order. There are only two reasons an offer will be removed from your shopping cart. Firstly, you might encounter this problem if you attempt to use two offers together or if an offer is used alongside a cashback program. In addition to this, your browser's session cookies may expire if you have been inactive on the checkout page for a period of more than 30 minutes. According to your order, you ordered using our 3 shirt for $99 promotion.

Apologies for the confusion, my colleague's notes suggest there was already an offer in your cart that was changing the 3 for $99 pricing to a higher price, stating that she had to remove the existing promotion so that the 3 for $99 could be applied.

We’re so sorry to learn that you did not receive the correct shirt. Here at Charles Tyrwhitt, we do our very best to ensure that each order is fulfilled accurately. It’s certainly very disappointing to know that we have let you down this time. We're sorry to advise the shirt has now sold out, so we can issue a replacement of our choosing or a refund if you could let us know what is preferred. We do appreciate your patience and apologies our service was not up to its usual high standards this time.

Thanks for your patience here, please let us know the shirt you would like by way of replacement and I will arrange this being sent and arrange the return of the original shirt.

I have arranged your refund for this shirt, and this can be expected within 5 business days. We do not expect this item back. Thank you for your patience and we hope this resolution meets your approval.