Charles Tyrwhitt Reviews

Thank you for your feedback on your very first purchase with us - we appreciate you giving our shirts a try! Whilst it's a shame things didn't quite go according to plan in terms of the fit of your new shirts, please don't give up - we can absolutely assist with a return/replacement in a more suitable fit. That is very easy and free of charge, too. The Slim Fit is our 'regular' fitting option - as it sits between the Extra Slim and Classic fits. Based on what you have stated in your feedback, moving to the Extra Slim is definitely going to be an improvement in terms of the overall fit, especially reducing the excess material in the body. We have logged a return for you, so once you receive the email with your return label just pop the shirts back to us using this. Our Returns Team will then ensure you quickly receive replacements in a more suitable fit.

Thank you for your feedback and we're sorry if there has been any misunderstanding over how to contact us! We have multiple ways to reach us for assistance and are here 18 hours a day, every day, to assist with anything you need help with. Our website - www.charlestyrwhitt.com - has a 'Contact us' page with clear details of how to get in touch. Live chat and telephone are the quickest and easiest methods, and we also have email as well. We'll be in touch with you shortly to try and understand what the exact issue is you are having with your order, as that isn't included in your feedback, sadly. It appears it was placed around four months ago now. Hopefully, we'll be able to resolve any issues you do have.