Cuckooland Reviews

Thank you so much for taking the time to leave such a wonderful review. I am sure that the Cuckooland Oxford Garden Corner Sofa and Coffee Table Set has pride of place in your garden and is everyone's favourite place to be. All of us here at Cuckooland hope that you had a wonderful party, Here's to many more.

Thank you so much for your wonderful 5* review. The Leander Matty Changing Mat - Wood Rose and other Leander products are a fantastic must have for any little ones. We look forward to welcoming you back to our Cuckooland very soon for anymore of your baby needs.

Thank you so much for taking the time to leave us an amazing 5*review, Here at Cuckooland we pride ourselves on giving the best service, it makes us so happy to see that we have achieved it. I'm not surprised that the Le Toy Van Petilou FSC Wooden Stacking Veggies and all of the other wonderful items were absolutely loved by the recipient! Hours of imaginary play then when the little ones are sleepy all stacked away for tomorrows adventure's.

Thank you so much for the WOWderful 5* review, The Garden Trading Hampstead Floor Lamp looks fantastic in your sitting room. Really modern and stylish with its natural woven shade and tripod stand. We cant wait to welcome you back to our Cuckooland very soon.

Thank you for your absolutely incredible Review!! We're super thrilled that you were so happy with your shopping experience and that you are loving your Cuckooland Oxford Grey Modular Garden Daybed and Coffee Table! It looks absolutely stunning in your garden, what a lovely space! We wish you many enjoyable sunny days lounging on your new set, soaking in those warming rays.

We are truly shocked to read your comments and have tried to contact you today. We would love to discuss this with you and would appreciate your support in launching a full investigation. We hope to hear back from you soon.

We're saddened to receive your feedback and hear that you are not 100% happy with your order. We can see that we have not received any prior contact from you to advise of any issues, had contact been made the team would have been happy to work with you on turning this around and changing your experience into a more positive one. We have tried to make contact with you today and hope to hear back from you soon.

We are truly sorry to hear that you are not happy with your order. We never wish for our customers to feel this way and upon investigation we can see that the team haven't received any prior contact from you regarding any issues. Our lovely customer service team are on hand Monday-Friday 9-5 and are always happy to help! We would have loved the opportunity to support you with a positive resolution and have reached out to you today to discuss this further. We hope to hear back from you soon.

Thank you for your fantastic 5 Star Review! We're overjoyed that you and your little one are so happy with your Vipack Hideaway Kids House Bed, it looks amazing in your image. We couldn't be more thrilled to hear that you were impressed with our service and that we were able to assist you so promptly. We hope that you come back and see us at Cuckooland again soon!

Thank you for your review. We are saddened to see this despite our team working tirelessly to resolve these issues for you as a matter of urgency. However, we do understand your frustration and appreciate this wasn’t a smooth process. Firstly, we did have issues with the stock transporting to your local depot for delivery which was escalated and delivered as quickly as possible. Please be assured this is extremely rare for our orders and we take your feedback onboard. As soon as a member of our team were advised of the missing part, they got to work right away and advised you of the date in which the shipment was leaving and its transit time. We do advise that some of our third-party Brands have a lead time of 2-4 weeks in our terms and conditions and proactively keep our customers up to date weekly. We have been advised by you today that your mattress is the incorrect size and the team have responded to you asking for images so that they can investigate this and arrange a replacement as soon as possible. Our customer service team are a lovely friendly bunch and do all they can to resolve issues with minimal disruption and inconvenience to our customers where possible. We do hope that you love your Cuckooland order once you receive your replacement mattress.