Cuckooland Reviews

Your Review is absolutely incredible, thank you so much for taking the time to share your wonderful feedback with us. Sarah is over the moon that you found her service worthy of 5 stars! We wish you lots of scrummy BBQ's this summer using your fabulous Lotus Grill BBQ and hope to see you back again soon!

We appreciate your feedback and following investigation, we can see that we have not received any prior contact from you regarding any issues with your order. We never wish for our customers to feel disappointed and have reached out to you this Morning to see how we can assist to turn the situation around. We hope to hear back from you soon.

Thank you for your EGG-cellent Review for our wonderful Cuckooland Hampstead Rattan Double Garden Egg Chair! We totally agree that this is a snuggly and beautiful piece of furniture which is sure to be the perfect addition to any outside space. We hope that you will be back to see us again soon!

Thank you for your glowing review on your new Maze Rattan Ambition Outdoor Quilted Footstool. This is a great answer for sitting back on your garden sofa set, sipping your drink and enjoying the sunshine! We hope to see you back at Cuckooland again soon.

Thank you so much for your golden review about the service you have received from our Cuckooland team! The Swyft Sofa in a Box Model 04 Linen 3 Seat Sofa Bed is a stunning product, and we hope it has enhanced your home environment as beautifully as you hoped it would! Thanks again, and we hope to welcome you back soon for another 'Sywft' customer service experience!

Thank you for your time to leave us as your feedback. We are sincerely sorry to see that you received the wrong colour part to your bed. We are saddened to see this despite our team working tirelessly to resolve this issue for you as a matter of urgency. However, we do understand your frustration and appreciate this wasn’t a smooth process. Unfortunately, we were not notified of this until looking into this for you. As soon as we received the images from yourself, a member of our customer service team worked hard to resolve this for you. As advised, a replacement has been sent out this morning and our team have been in contact to confirm this. We do hope that we can turn your Cuckooland experience around and show you our 5 star service that we are so proud of. We hope your little one loves their new bed!

Wow thank you so much for your review on your new Lotus Grill Lighter Gel. We hope you enjoy using this for endless BBQ's this summer. We look forward to welcoming you back to Cuckooland again soon.

Thank you for your review. We are saddened to see this despite our team working tirelessly to resolve this issue for you as a matter of urgency. However, we do understand your frustration and appreciate this wasn’t a smooth process. The Lotus grill you received was not used, but we agree, it did have a few imperfections which occurred during the manufacturing process. Please be assured this is extremely rare for this item, however the images have been shared with the relevant team for further investigation. To resolve this for you, we offered an alternative colour as the plum wasn’t available, however as the stock was due in imminently, you chose to wait for the replacement. Your order was upgraded to express delivery to the alternative delivery address as requested and monitored until successful delivery. We can see this has been delivered and have contacted you to ensure you are happy with the replacement. Our customer service team are a lovely friendly bunch and do all they can to resolve issues with minimal disruption and inconvenience to our customers where possible. You will see from the reviews this is a fabulous product, so we hope you enjoy many BBQ’s on the beach in the sunshine!

Thank you for your glorious review on your new Hanging Baskets. We are so pleased that you are happy with them and we are sure that they look great in their new home. We look forward to welcoming you back to Cuckooland again soon.

Thank you for your review. We are saddened to hear that you have not received your order as of yet. We understand your frustration completely, however, the tracking details do confirm that your order was dispatched within 24 hours and the courier has attempted to deliver this to the address twice. The goods are now at the depot being re routed for a third delivery attempt. From looking into your order, I can see that your review is the first communication that we have received from yourself and please do be assured that had the customer service team had been contacted, we would have got to work on this right away! Since then, a member of the team have contacted you via email. We do hope you love your item once it has been re delivered.