Thank you for your Review. Upon investigation, I can see that we experienced an unavoidable system glitch which resulted in your order failing correct processing. Sadly, we were unaware of this before you contacted us and we would like to apologise again for the frustration caused. We immediately set to work on a resolution and managed to rectify the issue and secure a priority delivery date for you within 24 hours. We try to contain all information required within our product descriptions so a customer can make an informed purchase decision and do state 'Flat packed with clear easy to assemble instructions, fixtures and fittings' within the features and benefits section for all The Garden Village Wheelie Bin and Recycling Box Storage Units. We're thrilled that you are happy with your order now all is with you and hope you will visit us again in the future.