We are saddened by your feedback as upon investigation we can see that the team are working with you on your order. You first contacted us on 13.03 to advise that you were yet to receive your delivery. As this was dispatched and your order marked as complete on our system, we were unaware of any issues before this contact was made. We immediately launched an investigation for which we had to allow 48 hours for completion. Following this, we were advised by DPD that they were returning your order to us. This information was shared with you on 15.03 and we confirmed that we would send out a replacement order as a priority. You have since received your new tracking information, you can use this to keep up to date with progress of the shipment. We are truly sorry for the disappointment caused and hope that our quick response to resolve the issue has shown you how passionate we are about providing first class customer service.