Dawkes Music Reviews

Dear customer, Thank you for your feedback, I'm sorry to hear about the inconvenience you've experienced on this order. With regards the pictures you kindly attached, please could you clarify which locks are the newly ordered locks and which are the locks currently on the case (that you were looking to replace). Kind regards, Kasey Stone - Dawkes Sales

Dear customer, Thank you for clarifying. Unfortunately these particular locks are the relatively new case locks now supplied by Besson (as shown in the photographs on our website - https://www.dawkes.co.uk/case-lock-nickel-besson-winter-cases-and-latches/586) and we're no longer able to source the original locks shown in your picture. Apologies that I can't be of more help however we do sometimes find this happens when a supplier updates a design of a specific item. Kind regards, Kasey Stone - Dawkes Sales

Dear customer, Apologies for not clarifying earlier, we would of course be happy to extend our approval period in order to offer you a refund of the items. I can see that you live internationally and fully appreciate this may mean that the postage cost is substantial however I'm sure we can assist with this. If you'd be able to email sales@dawkes.co.uk for my attention we can discuss sorting this for you further. Kind regards, Kasey Stone - Dawkes Sales