Down the Line Surf Company Ltd Reviews

Hi, I can only apologise on behalf of Royal Mail for the delay in your order getting to you.. I can see you ordered on Friday evening and the item left our shop on the Monday. The tracking shows it was out for delivery on the Tuesday but for some reason it was only delivered on the Sunday.. Again, I can only apologise on behalf of the courier for the error. I can't see any correspondence from you regarding the tracking, but please feel free to contact us with any futures queries and we'll do anything we can to help you.

Hi, I am sorry you feel the need to post this. We received your items back yesterday and have confirmed to you in both email and on voicemail that we did indeed send the correct items you purchased. We did not charge you for postage, but like most independent companies, we only offer free returns if we have made a mistake or if the items are faulty. We explained that if we had made a mistake then of course we would have refunded you, but this was not the case. Please ring me in the shop if you need any help or advice with further sizing, or would like any further explanation. Many thanks, Ryan