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E-Cigarette Direct Reviews

Rated
Exceptional

Ecigarette & Vaping Experts since 2008! The latest and greatest in eliquid and vaping hardware. Shop online, or visit in store.

Service
4.9
/5
Product
4.7
/5

5

4

3

2

1

1,361

57

9

2

13

1,442

ratings over the past year

Displaying all 26,941 reviews
Trusted Customer
1 year ago
Date of purchase: 31/08/2023
I had a great experience with Ecig Direct, although they sent me the wrong items in my order, they rectified this immediately and I got sent the correct items hassle free! Would definitely recommend
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Alice
E-Cigarette Direct
1 year ago
Hi There, Thanks for your review. I am sorry that there was an error with your order but I'm so glad we could get this resolved quickly for you! :) - Alice, ECD
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MD
Matt Davies
1 year ago
Date of purchase: 31/08/2023
What Matt Davies said about E-Cigarette Direct:
Easy ordering and very prompt delivery
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RF
Robert Fulton
1 year ago
Date of purchase: 31/08/2023
What Robert Fulton said about E-Cigarette Direct:
Never had a problem and have always liked the items I purchased
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Trusted Customer
1 year ago
Date of purchase: 31/08/2023
Very quick delivery and brilliant products for a good price.
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AG
Alison Gray
1 year ago
Date of purchase: 30/08/2023
What Alison Gray said about E-Cigarette Direct:
Easy website to negotiate. Lots of information to help my choice. Very fast delivery with excellent packaging. The vape I chose was cheap but works exceptionally well (VooPoo £6.8 Doric Q and ITO Cart
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Dawn
E-Cigarette Direct
1 year ago
Thank you for taking the time to leave us a review, we really appreciate it We are happy to hear that you found the website very informative and easy to navigate, and that you are enjoying your Voopoo Doric Q and ITO Cartridges We look forward to seeing you again soon Dawn, E-cigaretteDirect
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JP
Jenny Potter
1 year ago
Date of purchase: 30/08/2023
What Jenny Potter said about E-Cigarette Direct:
Love using this company. Ood range of products. Quick delivery
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GH
Greg Hannah
1 year ago
Date of purchase: 30/08/2023
What Greg Hannah said about E-Cigarette Direct:
Ordered one red and one blue but got two red service was good apart from that
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Andrea
E-Cigarette Direct
1 year ago
Thanks for your feedback, I am sorry to hear this. We will be in touch shortly to resolve this for you. Andrea ECD
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Trusted Customer
1 year ago
Date of purchase: 30/08/2023
brilliant service, fast delivery!
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OH
Oliver James Hart
1 year ago
Date of purchase: 29/08/2023
What Oliver James Hart said about E-Cigarette Direct:
Customer Service was friendly and helpful with queries I had, and resolved my issues quickly.
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Andrea
E-Cigarette Direct
1 year ago
Thanks for your review and feedback, I'm pleased to hear we were able to resolve your issues for you with a friendly and helpful manner. We look forward to any future queries you have :) Andrea E Cigarette Direct
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AC
Alistair Crawford
1 year ago
Date of purchase: 29/08/2023
What Alistair Crawford said about E-Cigarette Direct:
First class service with very good quality products at great prices.
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Andrea
E-Cigarette Direct
1 year ago
Thank you for your review, we really appreciate your feedback :) Andrea Ecigarettedirect
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About E-Cigarette Direct
The company was founded in 2008 by Jean Rasbridge and James Dunworth. Initially run from Jean’s kitchen in an old farmhouse, the company grew rapidly through its focus on customer support and service and after Jean’s shed, drive and dining room (the last straw!) had been turned into packing stations, the company moved to its first warehouse. In 2013 the company opened its first shop in Neath, South Wales, and now has a network of shops throughout the South-West and Wales, and resellers as far away as Australia.
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Unit 4-5 Bell Court, Felinfach, Swansea, Swansea, SA5 4HP, United Kingdom
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About E-Cigarette Direct
The company was founded in 2008 by Jean Rasbridge and James Dunworth. Initially run from Jean’s kitchen in an old farmhouse, the company grew rapidly through its focus on customer support and service and after Jean’s shed, drive and dining room (the last straw!) had been turned into packing stations, the company moved to its first warehouse. In 2013 the company opened its first shop in Neath, South Wales, and now has a network of shops throughout the South-West and Wales, and resellers as far away as Australia.