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E-Cigarette Direct Reviews

Rated
Exceptional

Ecigarette & Vaping Experts since 2008! The latest and greatest in eliquid and vaping hardware. Shop online, or visit in store.

Service
4.9
/5
Product
4.7
/5

5

4

3

2

1

1,363

55

9

2

13

1,442

ratings over the past year

Displaying all 26,945 reviews
SM
sandra McIntyre
Irvine
1 year ago
Date of purchase: 17/08/2023
What sandra McIntyre said about E-Cigarette Direct:
Great price and fast delivery , excellent service, definitely recommend and will use again
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Maya
E-Cigarette Direct
1 year ago
Thank you so much for your lovely feedback. We appreciate your recommendation. Maya, E-cigarette direct.
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BW
Barry Wakefield
Northwich
1 year ago
Date of purchase: 15/08/2023
What Barry Wakefield said about E-Cigarette Direct:
Large range of vape equipment and liquids all priced competitively. Add to this that you can order quite late in the afternoon and get next day delivery. Will use this company again.
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Andrea
E-Cigarette Direct
1 year ago
Thanks for your 5 star review, we really appreciate it! I'm pleased to hear you are happy with our selection and fast delivery :) Andrea E Cigarette Direct.
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YA
Yatti
Belfast
1 year ago
Date of purchase: 15/08/2023
What Yatti said about E-Cigarette Direct:
Fast delivery, accurate order fulfilment and competitive pricing.
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Trusted Customer
1 year ago
Date of purchase: 16/08/2023
E-c gets full marks (5 star) but they were let down by Royal Mail (zero stars) who said due for delivery on Thursday but it arrived on Friday. The tracker showed it took 6 hours to get from Swansea to
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Andrea
E-Cigarette Direct
1 year ago
I am sorry to hear your order took longer to arrive than expected and I hope it didn't cause you too much inconvenience. We really appreciate you giving us 5 stars for our service. :) Andrea ECD
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Karen Brice
Exmouth
1 year ago
Date of purchase: 16/08/2023
What Karen Brice said about E-Cigarette Direct:
Excellent fast service every time. Great customer service every time
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Trusted Customer
1 year ago
Date of purchase: 14/08/2023
If you order by 5pm it comes the next morning, have recommended to all my friends, never been let down by this company
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Andrea
E-Cigarette Direct
1 year ago
Thank you so much for your lovely review, I'm so pleased to hear you are happy with the service we provide and really appreciate your recommendations to your friends :) Andrea E Cigarette Direct
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Trusted Customer
1 year ago
Date of purchase: 16/08/2023
Customer service was very good
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Trusted Customer
1 year ago
Date of purchase: 16/08/2023
Fantastic service & great product
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Trusted Customer
1 year ago
Date of purchase: 16/08/2023
No problem recommending service really good
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Alice
E-Cigarette Direct
1 year ago
Hi There, Thank you so much for your review! I'm so glad you enjoyed your experience with us :) - Alice, E-Cigarette Direct
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Trusted Customer
1 year ago
Date of purchase: 14/08/2023
Very easy to deal with and delivered on time, a query I had was answered very promptly
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Dawn
E-Cigarette Direct
1 year ago
Thanks for leaving us a review I am glad to hear that your query was answered promptly and your order arrived on time Dawn, E-cigaretteDirect
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About E-Cigarette Direct
The company was founded in 2008 by Jean Rasbridge and James Dunworth. Initially run from Jean’s kitchen in an old farmhouse, the company grew rapidly through its focus on customer support and service and after Jean’s shed, drive and dining room (the last straw!) had been turned into packing stations, the company moved to its first warehouse. In 2013 the company opened its first shop in Neath, South Wales, and now has a network of shops throughout the South-West and Wales, and resellers as far away as Australia.
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Unit 4-5 Bell Court, Felinfach, Swansea, Swansea, SA5 4HP, United Kingdom
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About E-Cigarette Direct
The company was founded in 2008 by Jean Rasbridge and James Dunworth. Initially run from Jean’s kitchen in an old farmhouse, the company grew rapidly through its focus on customer support and service and after Jean’s shed, drive and dining room (the last straw!) had been turned into packing stations, the company moved to its first warehouse. In 2013 the company opened its first shop in Neath, South Wales, and now has a network of shops throughout the South-West and Wales, and resellers as far away as Australia.