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E-Cigarette Direct Reviews

Rated
Exceptional

Ecigarette & Vaping Experts since 2008! The latest and greatest in eliquid and vaping hardware. Shop online, or visit in store.

Service
4.9
/5
Product
4.7
/5

5

4

3

2

1

1,356

55

9

2

13

1,435

ratings over the past year

Displaying all 26,945 reviews
Trusted Customer
2 months ago
Date of purchase: 17/06/2024
Easy to order and very quick delivery, perfect.
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Trusted Customer
2 months ago
Date of purchase: 16/06/2024
Excellent
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AB
Andrew Bamford
Nottingham
2 months ago
Date of purchase: 16/06/2024
What Andrew Bamford said about E-Cigarette Direct:
Excellent and fast delivery Would definitely recommend 100%
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PG
Peter Gordon
2 months ago
Date of purchase: 15/06/2024
What Peter Gordon said about E-Cigarette Direct:
Unbelievably quick delivery, always, don't know how they do it.
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Andrea
E-Cigarette Direct
2 months ago
Thanks for your feedback, it's great to hear you have been happy with the speed of our deliveries. We have a dedicated team of packers who work hard to get orders dispatched as quickly as possible. :) Andrea E Cigarette Direct
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MB
Mark Blair
Edinburgh
2 months ago
Date of purchase: 14/06/2024
What Mark Blair said about E-Cigarette Direct:
Always prompt, reliable and competitive in value 👍
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Trusted Customer
2 months ago
Date of purchase: 14/06/2024
Simple ordering, quick delivery well packaged impressed with company have not had to contact them as they have delivered what they said they would on time every time.
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Andrea
E-Cigarette Direct
2 months ago
Thanks for the 5 stars, we really appreciate it. I'm pleased to hear you have been happy with the speed of our deliveries and packaging. It's great to hear you haven't needed to contact us for anything, but we are always happy to discuss any questions or queries you have :) Andrea E Cigarette Direct
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Trusted Customer
2 months ago
Date of purchase: 14/06/2024
Great service, speedy delivery
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Trusted Customer
2 months ago
Date of purchase: 14/06/2024
Prompt delivery
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Trusted Customer
2 months ago
Date of purchase: 13/06/2024
I bought two vape kits and we didn't like one of them so I contacted them twice. Once via email and by phone. They replied to my email within an hour or two. The phone was answered within a minute
...
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Emily
E-Cigarette Direct
2 months ago
Hi, thank you for taking the time to leave us a review. I am glad to hear we managed to get your issue resolved and you received your refund promptly :) Emily, E-Cigarette Direct
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MN
Mark N
Rushpark
2 months ago
Date of purchase: 12/06/2024
What Mark N said about E-Cigarette Direct:
Great service from E-Cigarette Direct: easy purchase, prompt delivery and at a good price.
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About E-Cigarette Direct
The company was founded in 2008 by Jean Rasbridge and James Dunworth. Initially run from Jean’s kitchen in an old farmhouse, the company grew rapidly through its focus on customer support and service and after Jean’s shed, drive and dining room (the last straw!) had been turned into packing stations, the company moved to its first warehouse. In 2013 the company opened its first shop in Neath, South Wales, and now has a network of shops throughout the South-West and Wales, and resellers as far away as Australia.
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Unit 4-5 Bell Court, Felinfach, Swansea, Swansea, SA5 4HP, United Kingdom
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About E-Cigarette Direct
The company was founded in 2008 by Jean Rasbridge and James Dunworth. Initially run from Jean’s kitchen in an old farmhouse, the company grew rapidly through its focus on customer support and service and after Jean’s shed, drive and dining room (the last straw!) had been turned into packing stations, the company moved to its first warehouse. In 2013 the company opened its first shop in Neath, South Wales, and now has a network of shops throughout the South-West and Wales, and resellers as far away as Australia.