How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

easyfinancial Reviews | Customer Service Reviews for https://www.feefo.com/reviews/easy-financial | Feefo

Displaying all 65,621 reviews

Trusted Customer

9 years ago

Date of purchase: 20/08/2014

I'm very happy with the excellent, friendly ,fast , uncomplicated and prompt help I've got in my situation. My big thanks to all of Easyfinancial services and I would recommend you to any of my frie

...

Read all

See full customer review

Trusted Customer

9 years ago

Date of purchase: 20/08/2014

Scammers. Nothing but problems. Fees galor just to get your money. Ridiculous insurance rates that they add even after saying u don't want them. Prepaid credit card is a joke with fees for everything.

...

Read all

easyfinancial

9 years ago

We are sorry that you have had a bad experience with us. Many of our customers feel that the insurance (we refer to as our protection plan for your loan) is valuable and gives them peace of mind, having said that our insurance is completely optional. We appreciate your feedback and will ensure that this is communicated more clearly in the future. You had also mentioned you had a concern with our prepaid credit card, which provides one way to access your available funds. We also offer other ways to receive your funds as well. One of our customer service agents will be in touch with you to see what can be done to resolve your concern, as it is our goal to have you satisfied with your dealings with us. the team @ easyfinancial

See full customer review

Trusted Customer

9 years ago

Date of purchase: 18/08/2014

The employee was very informative about my financial questions for building my future.

See full customer review

Trusted Customer

9 years ago

Date of purchase: 17/08/2014

Staff were doing exactly what they are asked to do but seriously... how much financial history is required to get a 1000 loan! Two years of tax and personal information is ridiculous. For a grand!! T4

...

Read all

Trusted Customer

9 years ago

I am assuming that only people that successfully get a loan receive these invitations for feedback. In this case isnt he feedback completely biassed? Try asking the people that did not get a loan how they rate the products and services. That would give you a more balanced view.

easyfinancial

9 years ago

We are glad to hear you got the cash you needed, we are sorry to hear that you found the process difficult. We strive to ensure that you and all of our customers have a good experience. Our protection plans are optional, and while many of our customers choose this coverage, it is your choice if you would like this on your loan. We will have one of our customer service agents get in touch with you to gather more information on your experience to see how we can better improve the process. Thank you for the feedback, and we look forward to talking soon. the team @ easyfinancial

See full customer review

Trusted Customer

9 years ago

Date of purchase: 12/08/2014

Great

See full customer review

Trusted Customer

9 years ago

Date of purchase: 14/08/2014

Was good service and nice people.

See full customer review

Trusted Customer

9 years ago

Date of purchase: 13/08/2014

The customer service was excellent, efficient, friendly and discreet. Thank you very much.

See full customer review

Trusted Customer

9 years ago

Date of purchase: 14/08/2014

Staff was extremely helpful and personable! I would deal with them again anytime. Supplied me with clear and comprehensive information in a timely manner. Great job girls!!!!!!

See full customer review

Trusted Customer

9 years ago

Date of purchase: 17/08/2014

Very Prompt and the service was excellent!

See full customer review

Trusted Customer

9 years ago

Date of purchase: 13/08/2014

Tamara at the Vernon branch was VERY helpful and made this very easy. I was really hoping to get the $3000 which was approved via online but the $1600 will work for now.

See full customer review