How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Eco Sustainable Solutions Reviews | Customer Service Reviews for https://www.feefo.com/reviews/eco-sustainable-solutions-ltd | Feefo

Displaying all 206 reviews

Trusted Customer

1 year ago

Date of purchase: 05/04/2023

I have no issues with the product itself but felt let done by the delivery. I was expecting the bulk bag to be delivered with a HIAB (crane) off load like you see when builders merchants make deliveri

...

Read all

Bryony

Eco Sustainable Solutions

1 year ago

Thank you for taking the time to leave us some feedback. I'm sorry to hear that the delivery wasn't what you expected. For us to be able to ship nationwide, we use a pallet line delivery service which has certain criteria that a delivery location needs to meet. This is highlighted in the checkout stage where its required to check a tick box confirming that the criteria is met, and also in our 'delivery and returns info' page. Your feedback is useful for us to know how we can improve, thank you.

Product reviews

Trusted Customer

1 year ago

Date of purchase: 05/04/2023

The delivery woman was friendly and professional. She took time and care to leave the dumpy bag exactly where I asked her to. The compost seems to be great quality. Service was good with the delivery

...

Read all

Bryony

Eco Sustainable Solutions

1 year ago

Thank you for the positive feedback, I'm glad to hear the delivery went well!

Product reviews

Trusted Customer

1 year ago

Date of purchase: 11/04/2023

Efficient delivery service.

Bryony

Eco Sustainable Solutions

1 year ago

Thank you for the positive feedback, I'm glad the delivery went smoothly.

Product reviews

Jesus Romanillos

York

1 year ago

Date of purchase: 30/03/2023

Uploaded media

View all media (2)

What Jesus Romanillos said about Eco Sustainable Solutions:

For a named day delivery service the product did not arrive on time. I got a call to tell me it would nlt be delivered on expected date and that it’d arrive next day. It didn’t. No one ever called aga

...

Read all

Bryony

Eco Sustainable Solutions

1 year ago

Thank you for taking the time to leave us feedback. I'm sorry to hear that your delivery didn't arrive when it was meant to. I have spoken with our logistics team who are investigating what happened. Although our contact details are visible on our website when using a desktop, we are looking into creating a contact us page for both mobile and desktop to make contacting us easier. Once again, apologies for any inconvenience caused and if you would like to discuss this further, please contact our sales team on office@thisiseco.co.uk.

Jesus Romanillos

1 year ago

Dear Bryony, thanks for taling the time to read my feed-back. It would have been even better if I had had an answer to tell me what went wrong with my delivery, raher than to tell me you are looking into it, whuch sounds non commital, and to offer me my delivery charge back, as your company delivered a week late. Also, no apology with regards your delivery company blocking my garage door when they actuallyhad plenty of space to leave the delivery without doing so. Thanks, bjt I find the response falls short on this occasion.

Bryony

Eco Sustainable Solutions

1 year ago

Hi Jesus, to be able to ship our products nationwide, we use a pallet line delivery service. We have to investigate with the pallet service to understand what happened with the delivery of your product and why it was delayed. Our sales team have contacted you via email to discuss this further. Many thanks, Bryony

Product reviews

Trusted Customer

1 year ago

Date of purchase: 08/04/2023

easy to order, product arrived on time, and was placed just where t was needed.

Bryony

Eco Sustainable Solutions

1 year ago

Thank you for the positive feedback!

Trusted Customer

1 year ago

Date of purchase: 05/04/2023

Good quality and really full bulk bag.

Bryony

Eco Sustainable Solutions

1 year ago

Thank you for the positive feedback, I'm glad to hear you are happy with your product!

Product reviews

Trusted Customer

1 year ago

Date of purchase: 24/03/2023

The delivery man was extremely helpful and delivered the compost even though the conditions weren’t ideal

Bryony

Eco Sustainable Solutions

1 year ago

I'm glad to hear you received your product and thank you for taking the time to give us some feedback.

Dianne Thompson

Bournemouth

1 year ago

Date of purchase: 03/04/2023

What Dianne Thompson said about Eco Sustainable Solutions:

Absolutely excellent service. The lady who manoeuvred my huge bag of compost into exactly the right corner of my drive, negotiating a magnolia tree and telephone line was phenomenal. She was chatty an

...

Read all

Bryony

Eco Sustainable Solutions

1 year ago

Thank you for lovely feedback Dianne. I have passed your comments on to the team!

Product reviews

Jeff Painter

1 year ago

Date of purchase: 01/04/2023

What Jeff Painter said about Eco Sustainable Solutions:

Sell a better product. I bought soil and did not expect to get stones mixed in with it

Bryony

Eco Sustainable Solutions

1 year ago

Thank you for leaving us some feedback Jeff. I'm sorry to hear that you weren't happy with the product you received. Due to the nature of the product being manufactured from recycled soils, we can't guarantee that there won't be any stone content within. While they do help with aeration and drainage, I understand your frustrations. We are looking into being more transparent on our website listings.

Product reviews

Trusted Customer

1 year ago

Date of purchase: 30/03/2023

Delivered as arranged. Good quality product. Would buy from Eco again

Bryony

Eco Sustainable Solutions

1 year ago

Thank you for the feedback, I'm pleased to hear you would use us again!

Product reviews

Not received a review invite?

About Eco Sustainable Solutions

Eco Sustainable Solutions transforms various wastes from the wider community and makes them into usable, high quality products. Eco supplies British standard soils, composts & turf. Various mulches, barks and playground surfaces are also available. The materials can be delivered straight to the trade, or home delivery can be organised with minimum fuss. Over the past few years alone, Eco has grown significantly. With landscape recycling and quality products remaining at the heart of the business, Eco has now taken huge strides into the Renewable Energy sector.

Read all

01202 593601

Eco Park, Chapel Ln, Christchurch, Dorset, BH23 6BG, United Kingdom

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Eco Sustainable Solutions Reviews

Eco Organic Compost: Lawn DressingBit lumpy but looks good qualityMore reviews of this product (17)View product website

Eco Organic Soil ImproverThe compost seems to be really good quality and I'm very happy with it. It's such a shame that there are small fragments of plastic throughout - I i...More reviews of this product (20)View product website

Eco Amenity Bark MulchGood product, efficient deliveryMore reviews of this product (7)View product website

Eco Woodland Garden MulchProduct is as expected. Nothing bad about it, nothing amazing about it. Just what you could expect from mulch.More reviews of this product (27)View product website

Eco Paths: Woodland MulchGreat quality product, very happyMore reviews of this product (6)View product website

Eco Organic Compost: Beds & BordersExcellent quality compost. Better than anything I have ever bought in a plastic sack and much better for the environment.More reviews of this product (9)View product website

Eco Organic Topsoil: Beds & BordersExpensive product of a quality that was not good enoughMore reviews of this product (12)View product website

Eco Woodland Garden MulchQuality as expected. Smells lovely!More reviews of this product (27)View product website

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?