Dear Customer,
My name is Sophie and I am the Customer Service Manager at Edible Health.
I am so sorry to hear that you had a negative experience with us.
I am in charge of all customer communications, so when I see reviews like this I take them very seriously.
I have searched everywhere for an email from you, and could not find anything in any of our inboxes. I have also checked any spam or junk folders to see if it may have ended up in one of those, to no avail!
I give you my utmost assurance that I had I received an email from you, this would have been dealt with and rectified immediately. I am wondering if there may have been an issue with the contact form? Please be reassured that I will be investigating this as a matter of urgency.
Both Edible Health as a company and I personally am not in the business of letting our customers down, so I will be doing all I can to turn this around and ensure that you have a positive experience of both us and our customer service.
I have refunded the charge for next day delivery - I will also be looking in to this with our fulfilment company to see why your order wasn't delivered on time.
I would also like to offer you a discount on your next order as a gesture of goodwill for the inconvenience caused. Should you place another order with us, please contact me directly at hello@ediblehealth.com and I will generate a discount code for you.
We take customer service, safety and satisfaction extremely seriously, if there is anything else I can assist you with, please don't hesitate to contact me at hello@ediblehealth.com.
Kindest regards,
Sophie,
Chief of Customer Contentment, Edible Health
