How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

EE Store Reviews | Customer Service Reviews for https://www.feefo.com/reviews/ee-store | Feefo

Displaying all 78,404 reviews

Kathryn

Radstock

1 year ago

Date of purchase: 06/07/2023

Overall Satisfied

Satisfied with delivery

Recommends

Kayode

EE Store

9 months ago

Hello, Thank you for your review. We love to hear from customers so we can keep on improving what we do. I hope we see you on site again soon. Best wishes, Kayode

Product reviews

Ranjit

Midlands

1 year ago

Date of purchase: 22/06/2023

Overall Satisfied

Satisfied with delivery

Recommends

What Ranjit said about EE Store:

Easy and efficient

Kayode

EE Store

9 months ago

Hi, Thank you for such great feedback. I am glad to hear you enjoyed shopping with us and hope we see you again soon. Best wishes, Kayode

Product reviews

David

1 year ago

Date of purchase: 18/06/2023

Satisfied with delivery

Recommends

Kayode

EE Store

9 months ago

Hello, Thank you for your review. We love to hear from customers so we can keep on improving what we do. I hope we see you on site again soon. Best wishes, Kayode

Product reviews

Peter

1 year ago

Date of purchase: 21/06/2023

Overall Satisfied

Satisfied with delivery

Recommends

Kayode

EE Store

9 months ago

Hi, Thank you for such great feedback. I am glad to hear you enjoyed shopping with us and hope we see you again soon. Best wishes, Kayode

Product reviews

James

London

1 year ago

Date of purchase: 21/06/2023

Dissatisfied with delivery

Does not recommend

What James said about EE Store:

Absolute garbage. Paid over £15 for this to be delivered on my son's birthday - only place that would 'guarantee' delivery on a Saturday. Of course Saturday came - item wasn't delivered. Son was in te

...

Read all

Jade

EE Store

1 year ago

I am sorry to hear the delivery was not as expected. We do all we can to ensure items are delivered as soon as possible and as scheduled. I can see the delivery fee was refunded. If you would like to provide further details or feedback, please do not hesitate to contact us via enquire-store@ee.co.uk. Please include your order number and a description of how we can help.

George

Solihull

1 year ago

Date of purchase: 21/06/2023

Overall Satisfied

Satisfied with delivery

Recommends

What George said about EE Store:

Helpfull staff . Fast delivery.

Kayode

EE Store

9 months ago

Hi, Thank you for such great feedback. I am glad to hear you enjoyed shopping with us and hope we see you again soon. Best wishes, Kayode

Product reviews

Good Points: Hard shell on the inside and rubber one on the outside. Flap for charging port. Well surounds the phone body. It can be clipped to a belt in a craddle that will protect the screen,too , i

...

Read all

Value for money : Exceptional

Kayode

EE Store

9 months ago

Hello, Thank you so much for leaving your helpful review. We always appreciate when customers get in touch. If we can help with anything at all, please let us know. enquire-store@ee.co.uk Best wishes, Kayode

Good Points: It is a flagship phone that has Samsung's DEX... for the times a phone screen is not enough. Good Samsung apps remain consistent. Good camera with 3× optical zoom on top of a wide and ul

...

Read all

Features : Exceptional

Value for money : Exceptional

Design : Exceptional

Ease of use : Exceptional

Battery life : Exceptional

Kayode

EE Store

9 months ago

Hi Thank you for leaving a review, we do really appreciate your feedback as we're always looking at ways to improve. Best wishes, Kayode

Burnley

1 year ago

Date of purchase: 16/06/2023

Satisfied with delivery

Recommends

What J said about EE Store:

The product was delivered quickly. Would possibly buy from EE Store again - but not if there was postage to be paid when there was a valid reason for the return.

Jade

EE Store

1 year ago

Many thanks for getting back to us with your review. We are always looking to be better at what we do so your feedback is appreciated.

Product reviews

Good Points: The product arrived promptly Improvement Points: I was unable to increase the volume sufficiently so that I could hear what was being said on the phone. So the phones had to be returned

...

Read all

Value for money : Poor

Sound quality : Poor

Design : Substandard

Size and weight : Excellent

Ease of use : Substandard

Range : Excellent

Jade

EE Store

1 year ago

Thank you for taking the time to share your review and feedback of your order. Hope to see you on site again soon.

Michael

1 year ago

Date of purchase: 17/06/2023

Satisfied with delivery

Recommends

Kayode

EE Store

9 months ago

Hello, Thank you for your review on your experience with us, I am glad to hear you enjoyed shopping with us and hope we see you again soon. Best wishes, Kayode

Product reviews

Arthur

1 year ago

Date of purchase: 05/07/2023

Overall Satisfied

Satisfied with delivery

Recommends

Kayode

EE Store

9 months ago

Hello, Thank you for your review. We love to hear from customers so we can keep on improving what we do. I hope we see you on site again soon. Best wishes, Kayode

Product reviews

Lynne

Ripon

1 year ago

Date of purchase: 21/06/2023

Overall Satisfied

Satisfied with delivery

Recommends

What Lynne said about EE Store:

Not applicable

Kayode

EE Store

9 months ago

Hello, Thank you for your review. We love to hear from customers so we can keep on improving what we do. I hope we see you on site again soon. Best wishes, Kayode

Product reviews

Not received a review invite?

About EE Store

01942811036

BT Group plc 1 Braham Street London E1 8EE, Stockport, E1 8EE, United Kingdom

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

EE Store Reviews

Google Pixel 7a 5G 6.1" 128GB 64MP - SnowView product website

BT Essential Digital Home PhoneGood Points: Excellent sound quality Improvement Points: None to mentionView product website

Sony PS5 Disc Console - BGradeView product website

Sonos One (Gen 2) Smart Speaker - BlackView product website

OtterBox Defender Samsung Galaxy S22 - blackGood Points: Hard shell on the inside and rubber one on the outside. Flap for charging port. Well surounds the phone body. It can be clipped to a belt...View product website

Samsung Galaxy S22 5G 128GB - BlackGood Points: It is a flagship phone that has Samsung's DEX... for the times a phone screen is not enough. Good Samsung apps remain consistent. Good c...View product website

BT 7660 TrioGood Points: The product arrived promptly Improvement Points: I was unable to increase the volume sufficiently so that I could hear what was being sa...View product website

BT 7660 TrioView product website

BT 3560 Nuisance Call Blocker - Quad PackView product website

Apple Grade A iPhone 14 Pro 5G 128GB Deep PurpleGood Points: Ease of use, like the features Improvement Points: Number Keyboard not having numbers at top is a painView product website

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?