How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

EE Store Reviews | Customer Service Reviews for https://www.feefo.com/reviews/ee-store | Feefo

Displaying all 78,380 reviews

John

Lowestoft

1 year ago

Date of purchase: 30/06/2023

Overall Satisfied

Satisfied with delivery

Recommends

Kayode

EE Store

9 months ago

Hello, Thank you for your review. We love to hear from customers so we can keep on improving what we do. I hope we see you on site again soon. Best wishes, Kayode

Product reviews

chikavenkatappa

Seaham

1 year ago

Date of purchase: 12/06/2023

Does not recommend

Jade

EE Store

1 year ago

Thank you for taking the time to leave such a positive review. I hope we see you on site again soon.

Product reviews

Good Points: None exceptional Improvement Points: Does not charge as expected. Start charging and goes off in the middle.

Features : Good

Value for money : Good

Build quality : Good

Ease of use : Exceptional

Noise : Exceptional

Jade

EE Store

1 year ago

Thank you for taking the time to review. I am sorry to hear there was a problem. Please contact us with your order number at enquire-store@ee.co.uk so we can investigate this for you.

Richard

Penrith

1 year ago

Date of purchase: 16/06/2023

Kayode

EE Store

9 months ago

Hello, Thank you for your review. We love to hear from customers so we can keep on improving what we do. I hope we see you on site again soon. Best wishes, Kayode

Product reviews

Malcolm

STAMFORD LINCOLNSHIRE

1 year ago

Date of purchase: 15/06/2023

Kayode

EE Store

9 months ago

Hello, Thank you for your review. We love to hear from customers so we can keep on improving what we do. I hope we see you on site again soon. Best wishes, Kayode

Product reviews

Good Points: Nuisance call blocking a great feature, and easy to understand. Still trying to master the full range of features. Will do so in due time. Improvement Points: Not found any negatives ye

...

Read all

Value for money : Excellent

Sound quality : Excellent

Design : Exceptional

Size and weight : Excellent

Ease of use : Good

Range : Excellent

Kayode

EE Store

9 months ago

Hi, Thank you for your positive review, we always appreciate any feedback and we’re glad to hear that you’re happy with your order. Best wishes, Kayode

Andrew

Hinckley

1 year ago

Date of purchase: 16/06/2023

Overall Dissatisfied

Satisfied with delivery

Does not recommend

What Andrew said about EE Store:

I went onto the BT (EE) store, found the item, entered my “free” code and ordered it. Nothing else to say really.

Jade

EE Store

1 year ago

Thank you for your review. Your feedback is greatly appreciated. I hope we can help you again soon.

Product reviews

Tamworth

1 year ago

Date of purchase: 30/06/2023

Satisfied with delivery

Recommends

What Ro said about EE Store:

Item arrived when expected and in good robust packaging.

Kayode

EE Store

9 months ago

Hi, Thank you for such great feedback. I am glad to hear you enjoyed shopping with us and hope we see you again soon. Best wishes, Kayode

Product reviews

Good Points: Everything is fine so far. I'm retired so am nowhere using it to its full potential but that will change. I like that it's lightweight and doesn't get hot when on my lap. Great size an

...

Read all

Value for money : Exceptional

Performance : Exceptional

Design : Exceptional

Size and weight : Exceptional

Battery life : Exceptional

Kayode

EE Store

9 months ago

Hello, Thank you for such a great review. It’s great to hear you are enjoying the product. I hope we can see you again soon. Best wishes, Kayode

James

1 year ago

Date of purchase: 04/07/2023

Kayode

EE Store

9 months ago

Hi, Thank you for such great feedback. I am glad to hear you enjoyed shopping with us and hope we see you again soon. Best wishes, Kayode

Product reviews

John

1 year ago

Date of purchase: 30/06/2023

Overall Satisfied

Satisfied with delivery

Recommends

Jade

EE Store

1 year ago

Many thanks for such positive feedback.

Product reviews

Malcolm

Brentwood Essex

1 year ago

Date of purchase: 04/07/2023

Satisfied with delivery

Recommends

What Malcolm said about EE Store:

First time dealing with EE as previously it was BT Shop

Jade

EE Store

1 year ago

Many thanks for such positive feedback.

Product reviews

Good Points: None Improvement Points: Having received this 3560 Quad set as a BT Pensioners Offer, and set it up for use, I now want to return it for the following reasons: the quality I have come e

...

Read all

Value for money : Poor

Sound quality : Poor

Design : Poor

Size and weight : Poor

Ease of use : Poor

Range : Poor

Jade

EE Store

1 year ago

Thank you for your feedback. I am sorry you are not happy with the product. You can arrange a return via your online account but please contact us on enquire-store@ee.co.uk with your order number if you need any help setting this up.

Mavis

Leeds West Yorkshire

1 year ago

Date of purchase: 16/06/2023

Product reviews

Good Points: I like the size of the handset changing details on one phone amends them all simultaneously Neat stands fit most places Improvement Points: Sound a little tinny ( tried amending volu

...

Read all

Value for money : Exceptional

Sound quality : Excellent

Design : Excellent

Size and weight : Exceptional

Ease of use : Exceptional

Range : Exceptional

Lois - BT Shop Advisor

EE Store

1 year ago

Hi, Thank you for leaving a review for your recent order, we really do value any feedback. Best wishes, Lois

Not received a review invite?

About EE Store

01942811036

BT Group plc 1 Braham Street London E1 8EE, Stockport, E1 8EE, United Kingdom

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

EE Store Reviews

BT 3560 Nuisance Call Blocker - Quad PackView product website

Anker PowerWave 10 Dual Pad - WhiteGood Points: None exceptional Improvement Points: Does not charge as expected. Start charging and goes off in the middle.View product website

BT Advanced Phone - Four HandsetsView product website

BT Advanced Phone - Four HandsetsGood Points: Nuisance call blocking a great feature, and easy to understand. Still trying to master the full range of features. Will do so in due tim...View product website

BT Digital Voice AdapterGood Points: Allows us to use our landline phone in any room, not just adjacent to the router. Improvement Points: Instructions. They are very poor a...View product website

Lenovo IdeaPad 5 15.6"Ryzen 7 8GB 512GB WinGood Points: Everything is fine so far. I'm retired so am nowhere using it to its full potential but that will change. I like that it's lightweight ...View product website

Motorola G23 Matte CharcoalView product website

BT 3560 Nuisance Call Blocker - Quad PackImprovement Points: Dry clunky to use call blocking is complicatedView product website

BT 3560 Nuisance Call Blocker - Quad PackGood Points: None Improvement Points: Having received this 3560 Quad set as a BT Pensioners Offer, and set it up for use, I now want to return it for...View product website

BT Advanced Phone - Two HandsetsGood Points: I like the size of the handset changing details on one phone amends them all simultaneously Neat stands fit most places Improvement ...View product website

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?