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Expeditions Online Reviews

Rated
Exceptional

Expeditions Online is a tour operator and travel agency specialising in Antarctica and Arctic cruise expeditions.

Service
4.9
/5
Product
4.5
/5

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31

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34

ratings over the past year

Displaying all 173 reviews
LH
Lydia Hahm
1 year ago
Date of purchase: 20/12/2022
What Lydia Hahm said about Expeditions Online:
Expeditions Online made the booking process as simple as possible. I appreciated the extremely quick responses to email inquiries and personalized advice from Stewart.
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Trusted Customer
1 year ago
Date of purchase: 16/12/2022
Stewart handled everything professionally. He can be trusted.
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Trusted Customer
1 year ago
Date of purchase: 19/12/2022
Despite all the problems caused by COVID, which forced us to reschedule the trip twice (first by a few months and then a whole year), I feel like it was handled about as well as it possibly could be.
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Trusted Customer
1 year ago
Date of purchase: 21/11/2022
Prompt, honest straight information
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Georgina Satchell
London
1 year ago
Date of purchase: 07/12/2022
What Georgina Satchell said about Expeditions Online:
I had some issues with the expedition but Stewart at expeditions online really helped me so much. Before during and after the problems he was always communicative. Before embarkment he sent all the do
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Trusted Customer
1 year ago
Date of purchase: 08/09/2022
Prompt response and excellent detailed information
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Pierluigi Ridolfi
Milano
1 year ago
Date of purchase: 12/11/2022
What Pierluigi Ridolfi said about Expeditions Online:
Considering that I had an experience of a similar cruise made few years ago, I knew exactly what I could and couldn’t expect. My personal impression was that the attitude of the crew was to avoid any
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Stewart Campbell
Expeditions Online
1 year ago
Many thanks for your detailed review and we are very sorry this particular cruise did not meet with your expectations. We have followed up directly with you with more detailed comments, however, in brief response we have obtained reports from the ship’s Captain and its expedition leader, both with over 30 years in Antarctica. It seems that the climate this year was extra difficult and it was regrettable that the ship was unable to offer more actual outings and especially landings. However decisions always have to be based on risk assessment and unfortunately in unsafe situations the ones experienced during this voyage did simply not allow any more landings. We can of course understand your frustration, and all of us share it because you can be rest assured that the entire team onboard loves sharing landings with passengers and always try to accommodate these if conditions allow but safety is paramount. All itineraries not only depend on ice and weather conditions, but also on availability of landing sites co-ordinated via the IAATO scheduler and later in the field between all vessels. No voyage is ever the same, neither at the planning stage nor during the actual cruise stage. Itineraries are only an indication of places we to be visited, but is not exclusive. We might visit these mentioned or not, and we also might visit other places not listed. There was actually had an IAATO inspector on board during this voyage, and they reported that expedition leader inspected every landing site for evaluating safety and environmental conditions prior to landing – and for this particular voyage several landings were aborted following initial inspection, do to either high winds; brash ice or snow preventing safe landings; limited visibility; or too many penguins present at landing sites (we are not permitted to disrupt or disturb them). The Captain has also provided us with detailed glaciological assessment from the Argentine Hydrographic Service, made specifically for the ship on 15NOV. The ice situation was heavy, with 9 to 10 tenths ice in all the coves and landings areas in the Gerlache Strait. Every effort was made to allow passengers to access places that were heavily iced on land, plus feet of ice and accumulations of snow on the shore, and you visited Paradise Bay, one of the highlights in Antarctica. Of course, constant detailed meteorological scenarios are developed and updated, especially important for the crossings of the Drake Passage and an earlier departure certainly can spare bad moments and probably accidents, although there was more time at the Beagle Channel at the end of the voyage. It was very unfortunate that on this occasion the prevailing weather, ice, sea and wind conditions did not allow the ship to provide its usual wonderful experiences to guests. With polar regards! Stewart, Expeditions Online
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Alon Zuckerman
1 year ago
Date of purchase: 20/11/2022
What Alon Zuckerman said about Expeditions Online:
Amazing cruise
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Wolfgang Rehn
1 year ago
Date of purchase: 14/10/2022
What Wolfgang Rehn said about Expeditions Online:
Alles super organisiert. Tolles Expedition team
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Nitzan Lazarovich
1 year ago
Date of purchase: 12/11/2022
What Nitzan Lazarovich said about Expeditions Online:
Everything was perfect, I just wish there were more landing (out of anyones control) and more lectures.
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About Expeditions Online
Expeditions Online is an independent tour operator and travel agency specialising in expedition cruises, in particular voyages to Antarctica and the Arctic. Led by a former expedition leader, we offer independent, expert advice combined with fast, online service. Expeditions Online works only with the highest quality small ship tour operators, sharing a strong belief in sustainable tourism and protection of the environment. Asa a licenced agency based in Sweden all our clients monies are protected by a government bond.
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Rakstavagen 2, Tyreso, Stockholm, 13567, Sweden
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About Expeditions Online
Expeditions Online is an independent tour operator and travel agency specialising in expedition cruises, in particular voyages to Antarctica and the Arctic. Led by a former expedition leader, we offer independent, expert advice combined with fast, online service. Expeditions Online works only with the highest quality small ship tour operators, sharing a strong belief in sustainable tourism and protection of the environment. Asa a licenced agency based in Sweden all our clients monies are protected by a government bond.