Thank you for message and feedback John.
The first questionnaire you completed is specifically for Explore's internal use. It contains more detailed questions about your trip to help us better understand the finer points of your experience and improve our itineraries. This feedback helps us focus on areas that impact the overall enjoyment of the trip.
The Feefo survey, by contrast, is a more general review that is shared publicly. It’s designed to capture a broader perspective of your overall experience with us, from booking to travel, and helps both new and existing customers gain insight from someone who has already completed a trip with us.
Both surveys are important, and we greatly appreciate the time you’ve taken to provide your feedback. Your input is invaluable in helping us continually improve and make those unforgettable adventures. We hope to have you back with us again soon!