Hi Mark, We were sorry to hear that the fan purchased did not suit your requirements and as result our customer service team worked very hard to get an exception for you, as our returns policy does not usually allow for us to accept any opened boxes. Based on your assurance that the product in the opened box had not been used in any way we went beyond our Australian Consumer Law obligations and allowed you to return the opened box. We were very surprised to receive a product that had been used and was covered in dirt, marks and oil stains. The fan was also received without its original plastic packaging. We are unable to re-sell used electrical products and as a result the product had been cleaned and returned to you.
