Hello there
Thank you so much for your feedback.
Although we don't like to hear that we have let you down, we are so glad that you let us know.
In regard to the cards, our cards are always attached on delivery to ensure they are delivered to the right place.
We have found quite commonly that funeral directors and planners may remove the cards for presentation purposes, then pass the cards on to the family after the service.
My name is Lauren, my email is hello@flowersforeveryone.com.au
If you don't mind getting in touch, I would be more than happy to escalate this with our team to assist you with this matter.
I apologise for your trouble and I look forward to hearing from you should you wish to reach out.
Thank you for your feedback and kindest regards to you,
Lauren
Customer Care Team