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Freedom Insurance Services Ltd Reviews | Customer Service Reviews for https://www.feefo.com/reviews/freedom-insurance-services-ltd | Feefo

354 out of 1,723 reviews

Time:

Past year

Trusted Customer

16 hours ago

Date of purchase: 05/09/2024

Booked by telephone. Very efficient and courteous

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Trusted Customer

19 hours ago

Date of purchase: 02/09/2024

Yes,call agent extremely helpful, found correct cover for us. Second time of using this company.. Covers our medical problems.

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Trusted Customer

3 days ago

Date of purchase: 02/09/2024

The call agent was very helpful and found a policy for all our needs.

Gillian

Freedom Insurance Services Ltd

2 days ago

Good morning, Thankyou for leaving us a 5 star review! i'll pass your thoughts onto Andre. Best wishes, Gillian

Trusted Customer

2 days ago

Thank you again

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Peter

Weston-super-Mare

3 days ago

Date of purchase: 20/08/2024

What Peter said about Freedom Insurance Services Ltd:

This is the third time I have used Freedom Insurance for European holidays and have always found them most helpful. Although I had two periods in hospital since my last holiday, the agent managed to f

...

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Gillian

Freedom Insurance Services Ltd

2 days ago

Hi Peter, Thankyou for taking the time to leave a review, always nice to hear from a returning customer! Best wishes, Gillian

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Henry

Westcliff on Sea

8 days ago

Date of purchase: 30/08/2024

What Henry said about Freedom Insurance Services Ltd:

Extremely empathetic and professional. Could not have wished for better service and support.

Reece

Freedom Insurance Services Ltd

4 days ago

Thank you for your feedback Henry, that's lovely to hear. I will make sure your comments are passed to my colleague Debbie, and we hope you both have a great time in Kos. Best wishes, Reece

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Trusted Customer

9 days ago

Date of purchase: 28/08/2024

I tried to apply for a travel policy on line but had to phone to organise one. Thankfully, I found Andre to be really helpful, knowledgable and sincere. He demonstrated empathy and professionalism thr

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Reece

Freedom Insurance Services Ltd

4 days ago

Thank you for leaving us feedback and I'll make sure your comments reach Andre. We appreciate the online process can be a little black and white at times, and not every circumstances fits the usual tick box process, but I'm pleased to hear Andre was able to guide you through the process and we hope you have a lovely time in the Maldives. Best wishes, Reece

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Trusted Customer

9 days ago

Date of purchase: 29/08/2024

Fantastic service. I am a disabled person who struggles to get reasonable travel insurance. They were so helpful and understanding. Would 100% use again and recommend.

Reece

Freedom Insurance Services Ltd

4 days ago

Thank you for leaving the team a five star review, have an excellent time in Turkey later this month! Best wishes, Reece

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Janet

Henley on Thames

10 days ago

Date of purchase: 27/08/2024

What Janet said about Freedom Insurance Services Ltd:

Service was great - told me all options an available when all the medical conditions were given. Told me many things that going forward is very helpful. Sorted out insurance for next two trips - we

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Reece

Freedom Insurance Services Ltd

8 days ago

Thank you for leaving us a five star review John, have a lovely trip in September! Best wishes, Reece

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Trusted Customer

11 days ago

Date of purchase: 25/08/2024

All good and easy to get what I need ( hopefully)

Reece

Freedom Insurance Services Ltd

8 days ago

Good afternoon, Thank you for leaving us feedback, and for choosing Freedom for your Annual Multi-Trip cover. We hope you have some wonderful adventures over the next 12 months! If there is anything we could do to achieve a five-star rating, please do let us know. Best wishes, Reece

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Janicecrowther

Newmarket

14 days ago

Date of purchase: 22/08/2024

What Janicecrowther said about Freedom Insurance Services Ltd:

Very easy to understand and helpful staff

Reece

Freedom Insurance Services Ltd

9 days ago

Morning Janice, Thank you for leaving us feedback and for choosing Freedom for your annual insurance! We hope you have some wonderful trips over the next 12 months, and look forward to speaking with you next year. Best wishes, Reece

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About Freedom Insurance Services Ltd

Freedom Insurance Services Ltd was formed in 2002 as one of the first companies in the UK to develop a specialist travel insurance policy for people living with pre-existing medical conditions. Our mission is to provide great customer service and we strive to help people get the cover they need so they can enjoy their holiday. Freedom Insurance Services Limited is registered in England number 4399749. Freedom Insurance Services Limited is authorised and regulated by the Financial Conduct Authority, reference number 306536.

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01223446914

Freedom House, 58 Market Square, St Neots, Cambridgeshire, PE19 2AA, United Kingdom