Thank you for the review. We are really sorry that due to public transport issues at the last minute, that you were unable to travel to our UK Easter event.
It is correct that your case was dealt with according to our terms and conditions, as is all our cancellations. Friendship Travel did not get any money back from the hotel for your cancellation, and as we are a small business, it is not possible for us to refund you when we are losing money. We are really sorry you were disappointed with this and really hope you will consider contacting us again in the future. Kind Regards, Karen - Customer Services