Hello,
Thank you for taking the time to share your feedback with us. We apologise for any disappointment you experienced with your product.
Our Customer Service Team have discussed all your concerns about the rustic features of our products in detail. We strive to be transparent with our customers and make it clear that our products may contain rustic features such as splits, cracks, knots, shakes, waney edges, bows, twists, sticker shadows, and machine marks. We understand that these features may not appeal to everyone, which is why we offer a 30-day return policy.
Our Customer Service Team has carefully reviewed your concerns and determined these features to be natural rustic characteristics. We also noted that the issue of the shelves feeling damp was not mentioned in your initial contact with our team. However, they have advised you to keep an eye on the shelves over the next few months, and if you are still concerned, they will take another look.
We apologise for any inconvenience this may cause and appreciate your feedback.