Hello Jonathan, thank you for taking the time to leave us a 4-star review on our service. We're sorry to hear that you're not completely satisfied with your purchase. Our shelves are all handcrafted by our skilled craftsmen, and they are designed to have a rustic style that may include unique features like splits, cracks, knots, shakes, and more. These characteristics are what make our shelves special and stand out from the rest.
We understand that this may not have been what you were expecting, if you're not satisfied, you can return the item within 30 days for a refund. Please don't hesitate to contact our Customer Services Team if you have any further questions or concerns.