Hello, we are sorry to hear that you only gave our 4x8 Oak Mantel Beam 2 stars. We see from your service feedback that you mentioned the rustic features. We always aim to provide our customers with as much information as possible, and in the Wood & Wax Tab, we indicate that in this timber, you can expect to find splits, cracks, knots, shakes, waney edges, bows, and twists, along with sticker shadows and machine marks in keeping with the rustic style. We understand that these rustic features may not be to everyone's liking, and our Customer Services Team is committed to helping you if you need to return the item. We thank you for taking the time to leave us a review.