Hello I believe Customer Services replied to your email on Monday, May 13th regarding the splits in the oak timber. They advised that it is normal for the oak to dry in your home, creating rustic charm with splits, knots, and bows. If there is excessive splitting over time, please send photos for further review. In the email chain, you mentioned the possibility of using wood filler, but please be aware that this may void the warranty. If the product does not meet your expectations or if you dislike the rustic features, you can return it within 30 days. Please contact Customer Service for the returns process.