Hello, thank you for taking the time to leave us a review. We apologise for any inconvenience. Our products are made from solid, natural pine or oak timber, which may have rustic characteristics like knots, cracks, and sanding marks. These features are normal. The wood may change over time due to its environment. Our Customer Services Team will review all concerns and offer the appropriate solution. I can see they have agreed the item can be returned and we can offer a full refund. If there is anything else, we can assist you with please do not hesitate to reach out to us.