Hello there Liezel, we are so grateful for your feedback on this customs issue and are so very sorry you have not yet received your order. Despite our prompt dispatch and best efforts to deliver swiftly customs organisations are beyond our scope of influence. We fully appreciate the frustration this can cause for us all.
Nevertheless I have immediately contacted Royal Mail International Division to ascertain what would be causing the delay and are now communicating with you by separate email, as we did when we dispatched your order.
We appreciate your kind patience and co-operation and are grateful in the meantime for your excellent service review. We remain at your service and will keep our beady eye on your consignment and trust you will receive your order during the course of this week, as Royal Mail expect you to.