To clarify, the order was made about 9am on Tuesday 15th, well before the 4pm cut off and it was not delivered at all the next day (Wednesday 16th). The supervisor I spoke to on Wednesday said he'd arrange for a morning delivery on Thursday 17th (I wasn't around to accept the delivery on Thursday afternoon). The order never arrived at it had been delivered to the wrong address. I spoke to the same supervisor on Friday and had the order delivered on Monday afternoon. It eventually came on Monday afternoon but was dumped at the front door.
As I said in the review, I wasn't expecting the boxes to be brought up to the first floor but didn't think that the boxes should have been left blocking the front door.