Dear John,
Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed your time with the staff in Kenya and that you had some memorable experiences with the elephants.
We sincerely apologise that the final camp did not meet your expectations in terms of elephant sightings. Our goal was to provide you with a diverse experience across different locations, hoping to maximise your chances of seeing the big tusker elephants, which you indeed captured beautifully in your photos. However, we understand that the variation in sightings led to disappointment.
We appreciate your feedback and will use it to improve how we tailor experiences to better align with our clients' specific expectations.
Thank you again for traveling with us, and we hope to have the opportunity to serve you better in the future.