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Grape Tree Reviews | Customer Service Reviews for https://www.feefo.com/reviews/grape-tree | Feefo

Displaying all 14,758 reviews

Trusted Customer

8 years ago

Date of purchase: 01/03/2016

fast delivery. replacement items well chosen. Thanks very much

Richard

Park Gate

8 years ago

Date of purchase: 20/03/2016

What Richard said about Grape Tree:

I ordered a range of goods from Grape Tree - after having used their shop in my local shopping centre, a couple of times. The prices were all very competitive (in some cases *very* competitive) and th

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Alexandra

8 years ago

Date of purchase: 28/03/2016

What Alexandra said about Grape Tree:

Excellent service, high quality products

Trusted Customer

8 years ago

Date of purchase: 28/02/2016

My first online order from grapetree. Why I probably wouldn't order again. It took over a week to arrive. It came in two different packages. The delivery company wouldn't leave in the porch or with a

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Neil

Grape Tree

8 years ago

Good morning Lindsy,

we certainly accept that there were issues from time to time with our previous courier. This is why from 29/03/2016 we moved to offer fully tracked services from Parcel Force to shorten delivery times and give customers the ability to track their order right to the door via email and SMS and rearrange delivery dates etc to suit when they are available to receive their goods.

We hope that you will consider giving us another try!

Regards

Grape Tree

Louise

Horsham West Sussex

8 years ago

Date of purchase: 27/01/2016

What Louise said about Grape Tree:

Buy from two local Grape Tree shops and Internet and have recommended friends to shop there too. Quick online delivery and lovely products.

Meghan

London

8 years ago

Date of purchase: 20/02/2016

What Meghan said about Grape Tree:

Great products for an affordable price.

Margaret

Caversham

8 years ago

Date of purchase: 18/03/2016

What Margaret said about Grape Tree:

I was very pleased to be able to buy a product which was not available anywhere else. The items were well packed and arrived very quickly after ordering. I shall definitely continue to buy dried fruit

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Gill

Staffordshire

8 years ago

Date of purchase: 06/02/2016

What Gill said about Grape Tree:

Excellent. Easy to find products I needed and to order. I have ordered before and shall do so again. I would recommend. My only problem was logging out. I did not find this easy even though I used the

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Amanda

West Sussex

8 years ago

Date of purchase: 26/01/2016

What Amanda said about Grape Tree:

Slow delivery, poor communication. Then when items did arrive they were incorrect and I ended up being refunded rather than receiving the correct items which I had asked for. Ended up going to a store

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Neil

Grape Tree

8 years ago

Good morning Amanda,

Thank you very much for your feedback, we appreciate you taking the time.

We acknowledge that there issues at times with our previous courier which is why we moved to offer fully tracked services from Parcel Force as of the end of March with the intention of improving customer experience with quicker delivery and the ability to track the status of orders all the way to your door by email and text message.

With regard to the product error we can only apologise and hope that the swift refund brought things to a close quickly and we sincerely hope that you will consider ordering online with us once again.

Regards

Grape Tree

Anne

Kinross

8 years ago

Date of purchase: 29/03/2016

What Anne said about Grape Tree:

Delivered promptly and beautifully packaged.

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About Grape Tree

Grape Tree now has over 130 retail stores selling a variety of health food, nuts, seeds, dried and crystallised fruit, snacks, confectionery, cooking and baking ingredients.

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01384 278639

Unit 2, Dandy Bank Road, The Pensnett Estate, Kingswinford, West Midlands, DY6 7TD, United Kingdom