Grass247 Reviews

Hello, Thank you for taking the time to provide us with your valuable feedback regarding your order. We appreciate it when our customers take the time to leave feedback, as it helps us improve our products and services. We apologise for any confusion caused by the delivery details of your order. Our system automatically processes orders using the details provided, whether they are accurate or not. If there was an error with the information we would like to investigate this further and find a solution to prevent it from happening again. We're glad our team was able to resolve the issue for you. It's why we're here to provide our customers with support. We take pride in the way we handle cases of missing items, and we aim to resolve them as quickly as possible. We've forwarded your details to our Customer Care Team, and they will be in touch to help you with any concerns you may have. Kind Regards, Charlie Online Carpets

Good Morning Thank you for taking the time to leave us a review following your recent purchase. We sincerely apologise for any dissatisfaction you may have experienced. It is never our intention to leave any customer feeling this way. We aspire to have fully satisfied customers with every purchase made, this is why we offer a returns service for all items that are in their original delivered condition, provided that no attempts have been made to cut or install the items we can arrange to have the goods returned back to us for either a replacement or refund. This includes cases where damage occurred during transit or if the product does not meet your expectations. In order to provide the best service to our customers, we have a team of agents available seven days a week to help with any questions or queries you may have, they can arrange for collections of any goods that are not as expected and can answer all enquiries you may have. We have checked through our systems and regret that it seems you have not contacted us to express your dissatisfaction with your grass. I am sorry you did not reach out for a resolution to this matter. We have a team available by phone, email and live chats that could have worked with you to make this experience a positive one. We are committed to ensuring that our customers have a positive experience. As a result, a member of our Customer Care Team will be in touch shortly to discuss how we can resolve this matter for you. Kind regards, Joanne Grass247

Hello, Thank you for taking the time to leave us a review. We offer review services to allow transparency, as well as feedback to help us improve our products and services. We are sorry to hear that you have experienced issues with our delivery. Our Transport team work hard to plan all of our orders in for delivery, and to coordinate our fleet of drivers to ensure they complete these deliveries as expected. Sometimes, things can go wrong, and we are deeply sorry this has been the case for you. We plan our routes 2 working days ahead, to maximise the amount of deliveries we can complete on any given day, and due to this, items that need to be re-sent can take up to 4 working days to make sure we are in the area to complete this. Our express delivery fee is a way for us to identify orders that require delivery earlier, at a premium rate. Should this fail, we send the request for this fee to be refunded to our Admin team, who will process the refund within 1 working day. It can, however, take up to 5 working days for this to clear on your side. ​​ So that we can investigate this matter further, we have passed your details to our Customer Care Team who can offer further consideration to this matter. Kind Regards, Charlie Online Carpets